General Manager/operations Manager

3 weeks ago


Perth, Australia Xcell Recruitment Full time

Management of Operations
- Management of Sales
- Management of Staff

**General Manager / Operations Manager - Full Time**

**Excellent Pay Rate plus Super, Car, Tech Package & Potential Bonus**

The operations manager is responsible for all day-to-day management of the business as well as the generation of work. Management of the sale, to ensure a constant supply of work.

Management of operations involves all activities that ensure the business runs smoothly and efficiently.

**_Operational responsibilities_**
- **Occupational health and safety**:

- Implementation, ongoing monitoring, staff induction
- Injury management
- Running regular toolbox meetings
- ** Scheduling**:

- Ensuring efficient and appropriate scheduling is employed
- Directing staff responsible for scheduling
- Altering existing schedule and scheduling work when appropriate
- ** Equipment**:

- Responsibility for all company equipment
- Ensuring regular servicing program is maintained
- Procurement of new equipment
- Suggestions and identification of efficiencies for equipment and processes
- ** Quoting**:

- All work
- Completing commercial quotes
- Assisting residential sales team in the completion of quotes
- Liaising with team members to correctly quote works
- ** Communications**:

- Ensure communication channels with staff, contractors, and clients are maintained
- Administration
- Maintain compliance with insurance, respond to general administrative tasks
- Reporting
- Regular correspondence with Directors informing of the operation of the business
- Quality control
- Regular on the job check ins to manage quality
- Project management
- Planning and execution of larger projects (e.g ongoing contract cleans, once off projects)

**_Sales responsibilities_**
- Identification of new leads, particularly commercial relationships
- Actively pursuing new opportunities
- Provide quotes
- Particular emphasis on commercial opportunities
- Perform residential quotes where required
- Liaise with sales team to ensure operational realities are reflected in quoting processes

**_Staff Management_**
- Hiring and training of new employees
- Management of contractors
- Onboarding, training, quality control
- Ensuring standards are upheld and disciplining as appropriate
- Rostering and approving timesheets

**_Customer Service:_**
- Relationship management with long term customers / stakeholders
- Monitoring and addressing customer service standards company wide
- Dispute resolution and dispute resolution training
- Solving damage claims

**Call 9248 2611 and ask to speak to Melanie


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