Sales and Service Coordinator Specialist

4 days ago


Melbourne, Victoria, Australia Service Experts Full time
Job Description:
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As a Sales and Service Coordinator with Service Experts, you will play a vital role in supporting our sales team, service technicians, maintenance technicians, and installers. Your primary responsibility will be to maintain accurate data in our systems, communicate with customers regarding scheduled calls and follow-up visits, and work closely with both sales and center staff.

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You will efficiently plan and route the most-appropriate technicians and residential sales consultants, ensuring that our customers receive timely and effective service. Additionally, you will communicate with customers to ensure they are informed of scheduled appointments, respond to inquiries, and help resolve issues and problems.

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We offer competitive pay, including incentive opportunities for many positions, paid time off, company holiday pay, medical/dental/vision insurance programs, 401(k) retirement savings plan with company-matching contributions, life insurance, short-term and long-term disability insurance options, and supplemental benefit programs.

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This role requires excellent customer service, communication, and interpersonal skills, as well as the ability to multi-task and work effectively in a fast-paced environment. You must be able to learn and practice proper radio-communication techniques and utilize pager systems.

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If you have experience working in customer service or another customer-facing environment, prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment is also required.



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