Customer Service Officer

2 months ago

Macquarie Park, Australia DXC Technology Full time

Are you ready to be part of something truly innovative?

At DXC, we are thrilled to announce the launch of our new self-insurance business operation, and we are looking for talented individuals to join our growing team. This is a unique opportunity to help shape the future of our operations, as we build a customer-focused service team from the ground up. At DXC, we value collaboration, innovation, and diversity. By joining us, you’ll have the chance to contribute to projects that matter while growing your career in a dynamic and supportive environment.

The Customer Service Officer will be responsible for training, mentoring, and enhancing the team's ability to provide exceptional service to clients while ensuring compliance with industry regulations.

**Key Responsibilities**
- **Training and Development**: Design and implement training programs to improve team performance in handling workers' compensation claims and self-insurance enquiries.
- ** Quality Assurance**: Monitor and evaluate customer interactions to ensure adherence to company policies and quality standards. Provide constructive feedback to team members.
- ** Coaching**: Conduct regular coaching sessions to enhance skills in communication, problem-solving, and conflict resolution.
- ** Performance Management**: Assist in setting performance metrics and assess team members' progress towards achieving these goals.
- ** Client Engagement**: Support customer service representatives in resolving complex enquiries, fostering a customer-first approach.
- ** Complaints Management**:Oversee the handling of customer complaints, ensuring timely resolution and effective communication. Analyse complaint trends to identify areas for improvement in service delivery.**:

- ** Collaboration**: Work closely with management to align customer service strategies with organisational goals and compliance requirements.
- ** Reporting**: Analyse customer service metrics and prepare reports on team performance, identifying areas for improvement.

**Key Skills & Experience**
- ** Experience**: 3+ years of experience in customer service, preferably in workers' compensation or self-insurance.
- ** Skills**:

- Strong communication and interpersonal skills
- Ability to mentor and motivate team members.
- Problem-solving skills and a customer-oriented mindset
- Familiarity with workers' compensation regulations and self-insurance practices
- ** Education**: Bachelor’s degree in business administration, Human Resources, or a related field is preferred.

**About DXC**

**Your working environment**

Our ‘people first’ mindset comes to life offering the ultimate in working flexibility. We take a virtual first approach and our teams are spread across multiple geographies delivering a broad range of customer projects, which means we can tailor working arrangements that work for our people.

No matter where you are located, you’ll never feel alone and will always be supported with our diverse range of employee interest and social support groups. Whatever your passion, you will be amongst friends - from #PetsofDXC to photography, cycling or cooking groups, or, we welcome you to make your mark and start your own group.

**Our culture and benefits**

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

**We are an equal opportunity employer

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