Customer Success Coordinator

3 weeks ago

Sydney, Australia Beaumont People Full time

**Customer Success Coordinator**
- Full-time permanent role, Smithfield (2164) - parking onsite
- NFP salary packaging and hybrid work environment some of many benefits on offer

**About the role**:
As the Customer Success Coordinator, you will work as part of a friendly, and passionate team - providing excellence in every interaction with donors and members.

Your team is responsible for managing enquiries, liaising with internal stakeholders, and representing the brand to donors, partners and members contacting the organisation and maintaining high - quality records in the CRM.
- Provide excellent customer service to donors and members, and other external stakeholders as needed
- Update/record accurate information in the database for all communications
- Oversee the contact inbox and respond to enquiries or delegate to the right team member if needed
- Support with ad-hoc requests such as recruitment, donation and database management

**About you**:
**You will be proactive, positive, have a natural flair for customer service and**
**have a heart for doing good.**
- Experience in a customer-service-oriented role, and the ability to build effective relationships with a variety of stakeholders
- A positive, proactive approach to problem-solving
- The ability to work autonomously and as a team with a collaborative approach
- Intermediate skills in MS Office suite, ability to quickly pick up new databases/software - Experience with Salesforce and Slack will be advantageous
- Excellent multitasking, time management and organisational skills, without losing attention to detail

**Benefits**:

- Gain experience in a well-known Customer Relationship Management system
- Rare opportunity to gain exposure from an impactful NFP- you will have an opportunity to learn and assess your own career path into campaigns, partnership management and marketing
- Not-for-profit salary packaging on offer ($15,900 tax-free)
- One day working from home flexibility

**How to Apply**

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