Customer Success Global Shared Services Coordinator
1 week ago
Description:
- Position at Lee Hecht Harrison (Global)_
Global Shared Services Coordinator, Customer Success
- The Global Shared Services Coordinator is part of the Customer Success Shared Services team. The position is _
Reporting Relationship
s:
Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.
Direct Reports:
None
Major Responsibilities**
Key Accountabilities
Referral Management:
- Setup ORBIT program matrices and referral templates to align with contract
- Update, cancel, change status of records
- Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
- Manipulate data using excel; prepare worksheets for system upload
Billing Review:
- Review referrals to ensure billing requirements met and set ready to bill
- Manage installment billing referrals to ensure all installments are billed in timely manner
- Manage international referrals and work directly with LHH staff globally
- Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)
Landings Research:
Required Experience/Characteristics
- Minimum of 1 year of professional experience in a corporate setting
- Event planning / coordination experience a plus
- Demonstrated oral and written communication skills
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Sydney, New South Wales, Australia Lee Hecht Harrison (Global) Full timeGlobal Shared Services Coordinator, Customer SuccessReporting Relationships:Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.Direct Reports: NoneIn this role you can expect toKey AccountabilitiesReferral Management Setup ORBIT program matrices and...
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