Customer Success Global Shared Services Coordinator

1 week ago


Sydney, New South Wales, Australia LHH Knightsbridge Full time

Description:

  • Position at Lee Hecht Harrison (Global)_

Global Shared Services Coordinator, Customer Success

  • The Global Shared Services Coordinator is part of the Customer Success Shared Services team. The position is _

Reporting Relationship
s:

Reports to the Customer Success Global Shared Services Director. The position will regularly interact with Account Management teams within the US and globally.

Direct Reports:

None

Major Responsibilities**
Key Accountabilities

Referral Management:

  • Setup ORBIT program matrices and referral templates to align with contract
  • Update, cancel, change status of records
  • Interact with Account Services Management to receive data (i.e., referrals, PO#s, etc.)
  • Manipulate data using excel; prepare worksheets for system upload

Billing Review:

  • Review referrals to ensure billing requirements met and set ready to bill
  • Manage installment billing referrals to ensure all installments are billed in timely manner
  • Manage international referrals and work directly with LHH staff globally
  • Monitor and manage account request queues (Salesforce Cases and/or Shared mailboxes)

Landings Research:

Required Experience/Characteristics

  • Minimum of 1 year of professional experience in a corporate setting
  • Event planning / coordination experience a plus
  • Demonstrated oral and written communication skills
Proficient in computer/data management skills including PPT, Excel, Word, Outlook

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