![The Travel Corporation](https://media.trabajo.org/img/noimg.jpg)
Continuous Improvement Manager
3 weeks ago
The Travel Corporation (AAT Kings) are looking for a Continuous Improvement Manager to join our Sydney team, based in Alexandria on a permanent, full-time basis. The Continuous Improvement Manager will assist the Business in driving and motivating the business and Operations Teams to achieve best practice, increase sales performance & exemplary customer service across our AAT Kings group.
**The Role**
This role reports into the GM Sales & Revenue and supports the Business and Operations Teams broadly across the AAT Kings Group. The role of Continuous Improvement Manager is to assess, monitor, and enhance business performance for our organization. In this role, you will analyse current practices and develop business process improvements as well as implement changes in workflows, systems and teams to ensure continuous company performance.
As a talented Continuous Improvement Manager with previous experience in in Project management, coaching and development of a team in a sales, operations and contact centre environment, your specific responsibilities will include:
**Project Management**:
- Coordinate internal resources and key stakeholders for the flawless execution of all projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Project planning and management
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage relationships within the contact centre and all departments
- Perform risk management to minimize project risks
- Establish and maintain relationships with Trade Partners
- Create and maintain comprehensive project documentation
**Contact Centre Support**:
- Establish and maintain relationships with contact centre and all departments
- Review statistics, identifying opportunities for improvement.
- Assist leaders with their department project plans
- Team Performance Management and Development
EXPERIENCE
- Previous experience in Project management
- Previous experience in the ongoing coaching and development of a team in a sales, operations and contact centre environment and related proven results.
- Demonstrated management and supervisory capability and skills that achieved desired successful business outcomes
KNOWLEDGE
- Ability to support, coach and develop staff to achieve targets and goals
- Broad Sales and Customer Service ethic within a large customer-based organisation
- Knowledge and experience with computer software such as Microsoft Word and Excel
COMPETENCIES
- Ability to prioritise and multi-task
- Problem solving skills
- Deadline adherence
- Ability to work under pressure and demonstrate flexibility
- Strong quality service attitude and approach
- A team player that pro-actively demonstrates and practices team work
- Responsive to team skill needs and in developing their capability
- Well-developed conflict resolution and negotiation skills
- Self-motivated
- Projects enthusiasm and motivation
- Possesses tact, diplomacy and an understanding of business confidentiality
- Excellent research skills
- Results focussed
- Attention to detail
How to Apply
If this opportunity gets you feeling excited about your career, and you are ready to take on a new adventure with The Travel Corporation, we’d love to hear from you. Simply click the APPLY NOW Button.
**About The Travel Corporation**
The Travel Corporation (TTC) is a highly successful, family owned and passionately run international travel group. Our philosophy is simple - to create enriching experiences for travelers by combining exceptional service and consistent quality, at great value. We strive to enhance and protect the communities we work in and to be a good corporate citizen. We actively encourage employee participation. Through partnering with TreadRight; our not-for-profit, we focus on making a positive impact on sustainable travel for the people and communities we visit, to protect wildlife and to care for our planet, all with the shared goal to #MAKETRAVELMATTER.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you
**Job Types**: Full-time, Permanent
**Salary**: $60,000.00 - $70,000.00 per year
**Benefits**:
- Employee discount
- Employee mentoring program
- Paid volunteer leave
- Parental leave
- Referral program
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Alexandria, NSW 2015: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (preferred)
Work Location
-
National Continuous Improvement Manager
2 weeks ago
Alexandria, Australia Australian Red Cross Lifeblood Full timeStrategically lead and support national bodies of work to continuously improve and transform processes within our Donor Centres Fixed term full time parental leave cover role until March 2024 Can be located in either Melbourne, Sydney, Adelaide, Perth or Brisbane Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an...
-
Continuous Improvement Coach
2 weeks ago
Alexandria, Australia Australian Red Cross Lifeblood Full timeProvide expertise and support to build continuous improvement capability of Donor Centre Teams Permanent full-time opportunity, open to consider Part-time option (4 days per week) Work location could be home/Sydney Processing Centre (office based) with expectation to regularly attend Donor Centres across NSW & ACT Discover life-giving...
-
Reliability Manager
3 weeks ago
Alexandria, Australia Ampol Full timePermanent - Full time opportunity. - Be part of a growing and exciting business that is reshaping the future of energy. **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making those journeys easier by meeting Australia’s...
-
General Manager
1 week ago
Alexandria, Australia XTG Australia Full timeThe General Manager - ANZ Sales is responsible for developing and overseeing the implementation and measurement of strategic plans designed to achieve or surpass budgeted goals for Net Income Before Tax, increase Braemac's market share, maximize gross profit returns and control operating costs through continuous productivity improvements in all...
-
Ecommerce Manager
2 weeks ago
Alexandria, Australia Seafolly Pty Ltd Full timeTraining and Development to progress your career - Generous employee discounts on Seafolly product - Work for an iconic brand in a vibrant team Reporting to the Head of Digital and Ecommerce you will drive the strategy to achieve sales targets and deliver profitable sales growth across all Seafolly & Jets domestic and international websites through...
-
Customer Service Manager
1 week ago
Alexandria, Australia Seafolly Pty Ltd Full timeSeafolly are looking for a passionate Customer Service Manager to lead the Customer Service Team to provide exceptional customer service to enhance the overall Seafolly & JETS eCommerce experience and reduce customer frictionYou will:Customer Experience Be the escalation point for enquires from customers in an efficient, personalized and solution focused and...
-
General Manager
1 month ago
Alexandria, Australia XTG Australia Full timeThe General Manager - ANZ Sales is responsible for developing and overseeing the implementation and measurement of strategic plans designed to achieve or surpass budgeted goals for Net Income Before Tax, increase Braemac's market share, maximize gross profit returns and control operating costs through continuous productivity improvements in all...
-
Channel Manager
3 weeks ago
Alexandria, Australia Apex Tool Group Full timeApex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status._ **Channel Manager - Sydney, NSW** Are you a driven Channel Manager seeking out your next...
-
B2b Pricing Manager
4 weeks ago
Alexandria, Australia Ampol Full time**Permanent full-time position**: - **Diverse opportunity combining strategic, commercial capability and execution excellence**: - **Location based in Alexandria, NSW** **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making...
-
B2b Pricing Manager
2 days ago
Alexandria, Australia Ampol Full time**Permanent full-time position**: - **Diverse opportunity combining strategic, commercial capability and execution excellence**: - **Location based in Alexandria, NSW** **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very own fuel brand we are committed to making...
-
Team Manager
1 week ago
Alexandria, Australia Coles Full timeJOB DESCRIPTIONWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.About the teamWe're launching two automated Customer...
-
Team Manager
1 week ago
Alexandria, Australia coles Full timeWe've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact. About the team We're launching two automated Customer Fulfilment...
-
Customer Supply Chain Manager, Anz
2 months ago
Alexandria, Australia Logitech Full time**The Role**: **The ANZ Customer Supply Chain is seeking for a highly calibrated Customer Supply Chain Lead to join the team. Partnering up with Global Supply Chain functions, driving end-to-end Supply Chain process improvements to enhance customer experience.** **As a key member of the team, the objective is to enable Customer Supply Chain to continue...
-
Customer Supply Chain Manager, Anz
2 days ago
Alexandria, Australia Logitech Full time**The Role**: **The ANZ Customer Supply Chain is seeking for a highly calibrated Customer Supply Chain Lead to join the team. Partnering up with Global Supply Chain functions, driving end-to-end Supply Chain process improvements to enhance customer experience.** **As a key member of the team, the objective is to enable Customer Supply Chain to continue...
-
Business Process and Risk Manager
2 weeks ago
Alexandria, Australia Ampol Full timePermanent - Full time opportunity. - Great team culture with unique exposure to major national programs and projects of work. - Be part of a growing and exciting business that is reshaping the future of energy. **About Ampol** We are proud of our heritage. We have been powering better journeys for all Australians for over 100 years. As Australia’s very...
-
Channel Manager
1 week ago
Alexandria, Australia Apex Tool Group Full timeApex Tool Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status._Channel Manager - Sydney, NSWAre you a driven Channel Manager seeking out your next challenge, or...
-
Design Manager
4 weeks ago
Alexandria, Australia Fulton Hogan Full timeJob Posting End Date January 18, 2023 Job Location Alexandria **Job Description**: At Fulton Hogan we’re passionate about creating, connecting and caring for communities, with people at the heart of everything. It’s why we’ve created a culture of empowerment and autonomy to ensure our people can deliver “Good Work” each day. You’ll have a...
-
Manager, IT Service Management
2 weeks ago
Alexandria, Australia Ampol Full timeBe part of a growing and exciting business that is reshaping the future of energy - Full time, permanent position with competitive salary and benefits - Location: Sydney, Alexandria / Work from home flexibility **About Ampol** Here at Ampol, we are proud of our heritage as Australia’s only owned fuel brand. Fuel may be the foundation of our business, but...
-
National Quality Manager
4 weeks ago
Alexandria, Australia SGS Full timeCompany Description We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world. **Job Description**: We...
-
Business Process and Risk Manager
1 month ago
Alexandria, Australia Ampol Full timePermanent – Full time opportunity. Location - Open to applications across the East Coast of Australia as well as New Zealand Great team culture with unique exposure to major national programs and projects of work. Be part of a growing and exciting business that is reshaping the future of energy. About Ampol We are proud of our heritage. We...