Customer Supply Chain Manager, Anz

2 months ago

Alexandria, Australia Logitech Full time

**The Role**:
**The ANZ Customer Supply Chain is seeking for a highly calibrated Customer Supply Chain Lead to join the team. Partnering up with Global Supply Chain functions, driving end-to-end Supply Chain process improvements to enhance customer experience.**

**As a key member of the team, the objective is to enable Customer Supply Chain to continue delivering the highest customer service level to both internal and external customers by driving a continuous improvement and sharing best practices culture across ANZ. Participate in Continuous Improvement Programs development and implementation with data driven results. Be a Subject Matter Expert of end-to-end Supply Chain, translating business needs to Supply Chain solutions, while streamlining operational processes across the region.**

**The Key Success Factor**:
**The Customer Supply Chain Lead must have a strong will in customer service approach. It is key to build strong collaborative relationships with major key stakeholders. Always seeking for improvement opportunities, bringing an effective and simple way to the business. Proactively identify business challenges, develop solutions and execute, and practice data driven decision making processes.**

**Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviours you’ll need for success at Logitech.**
- ** Take ownership of the end-to-end Supply Chain operational processes, from supply optimization until order completion with customer delivery. Drive regional standardisation and simplification of these processes, while keeping consistency in communication with business stakeholders;**
- ** Balance demand forecast with supply availability, maximising business benefits for the company, while delivering promises to customers;**
- ** Take lead and host the ANZ S&OE process;**
- ** Be knowledgeable and specialise in product key categories and its market dynamics for the region, in order to evaluate operational risks and/or opportunities with support of data performances and maintain overall operational health;**
- ** Be a business partner to ANZ Customer Supply Chain major stakeholders, ie. Sales & Marketing, Finance, Information Technology, etc, to align on business priorities;**
- ** Be involved in cross regional and/or global projects, supporting the alignment within Customer Supply Chain, Global Supply Chain and other business stakeholders;**
- ** Form close collaboration with the Global Supply Chain functions to ensure alignment and support of the overall strategy of the company;**
- ** Extend, promote and embrace the continuous improvement and Best Practices culture in the ANZ Customer Supply Chain operations;**

**Key Qualifications**:
**For consideration, you must bring the following **minimum** skills and behaviours to our team**:

- ** 5 - 9 years’ experience in supply chain management, preferably experienced in the consumer electronics or FMCG industries in international business environments;**
- ** Proven exceptional Project Management and implementation/executional skills;**
- ** Proven ability to translate business needs to an end-to-end Supply Chain solutions;**
- ** Strong data driven mindset and data analytics skills utilising tools, ie Excel and/or Tableau;**
- ** Experienced in ERP with its integrated systems, ie. Oracle, Kinaxis, etc;**
- ** Exceptional communication, influential and stakeholder management skills, able to build strong & collaborative relationships with internal & external customers;**
- ** Must be proficient in reading, writing in English and any additional languages is a plus;**
- ** Ability to multitask and prioritise between projects while keeping outstanding attention to details;**
- ** Self-motivated and goal-oriented, with a positive proactive attitude and a high degree of initiative**

**In addition,** **preferable skills and behaviours include**:

- ** Excellent customer service mindset**
- ** Good communications skills and judgement**
- ** Growth mindset**

**Education**:

- ** Bachelor's Degree in Business, Operations Management, Supply Chain Management, Engineering or similar discipline

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