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Client Liaison Officer

4 months ago

Silverwater, Australia Talent International Full time

**Job Details**:
**Location**

Silverwater

**Salary**

Up to AU$30 per hour

**Job Type**

Full Time

**Ref**

BBBH100685_1681275860

**Contact**

Uvez Ahmed

**Posted**

about 3 hours ago

**Talent International** is currently recruiting for a **Client Liaison Officer / Warehouse Admin **to work for our government clients based in **Silverwater, NSW. **The position is **12 months contract with the possibility of extension **and are paying **$30 per hour + Super. **As this role is based in Silverwater, public transport is limited. However, there is secure onsite parking available and also an onsite cafe.

**The working hours will be onsite Monday to Friday 8.00am to 4.30pm**.

***

**Key Responsibilities**:

- Answering phones and resolving customer queries
- Greeting customers and couriers onsite as needed
- Actioning Salesforce cases
- Booking in new work jobs
- Chasing customers for acceptances of work jobs and quotations
- Liaising with key stakeholder/ SLA vendors ie. re progress of parts or warranty repair work etc
- Booking and receiving couriers and completing associated customs paperwork (for international orders)
- Maintaining and updating various spreadsheets and data bases
- Processing end to end work orders including receiving and dispatch
- Keeping stores area in a sequential, orderly manner (i.e boxes/cases that instruments are delivered in, awaiting on service completion to return to customer in same box/instrument)
- Clearing deliveries from delivery dock
- Maintaining/filing of job related paperwork
- Supporting Senior Technical Customer Liaison Officer with overflow and delegated tasks (a dotted reporting line to that role to manage the day to day team activities)
- Supporting Senior Technical Customer Liaison Officer with overflow and delegated tasks (a dotted reporting line to that role to manage the day to day team activities)
- **_ IMPORTANT & A KEY POINT OF DIFFERENCE IN STANDARD ADMIN ROLES:_**_ A_ willingness and physical ability to carry out manual handling tasks in regards to receiving and dispatch of work jobs
- Ranges from small, lightweight packages and boxes to large, heavy equipment
- Important to note there is assistance available with heavy equipment, and the use of trolleys, walking lifts etc.

***

**Essential Requirements**:

- Analytical, problem solving and decision-making skills.
- Demonstrated organisation and time management skills.
- Highly evident communication skills, both written and oral.
- Proven capacity to work to a high standard and provide solutions.
- Ability to demonstrate a high level of accuracy and attention to detail.
- A motivated self-starter with a drive for excellence and the ability to consistently display initiative.
- A high degree of interpersonal skills for customer management and staff interactions.
- Good computer literacy skills - Salesforce (highly desirable), Office365 including Excel, Word, Outlook & Teams, SAP
- Fast and accurate touch typist
- High level of computer literacy and ability to quickly pick up new in-house systems (ie MetTeam, Maropost)
- Must be a Polished, professional and courteous demeanour and phone voice
- Reliable and punctual
- Great positive attitude and willingness to learn and make the role their own