Manager, Customer Training

4 weeks ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Manager, Customer Training is a newly created opportunity in our Residential and Customer Operations team based at our Perth CBD office.

The purpose of the role is to partner with Synergy’s Learning Academy in leading a customer focussed team of learning professionals and external partners in the planning, design, development, delivery, evaluation, and review of Synergy’s Customer business unit development framework. This role will have a specific focus on programs that underpin the delivery of customer outcomes consistent with Synergy’s strategy.

**Key responsibilities of the role include**:

- Lead a team of learning and development professionals and oversee the research and identification and mapping of current and future capability requirements within Customer.
- Lead the design, development, implementation, and execution of learning solutions that enhance performance, minimise organisational risk and lift the capability of the people across Customer - ensuring the right modality is utilised in consultation with key stakeholders and end-users
- Analysis, design, curriculum, development, delivery and evaluation methodology of Customer portfolio’s learning strategy and programs, aligning with Synergy’s Learning Academy, to drive Customer unit outcomes and Customer employee needs.
- Develop and embed a strong learning and development framework that will guide a team in the provision of consistent and value-adding outcomes for Customer training needs.

**What you’ll bring**:

- Certificate IV in Training and Assessment
- Extensive experience in the use of contemporary learning, content management systems and content authoring tools
- Experience in leading a small team of learning professionals
- Experience in the preparation and management of budgets.
- Experience in the end-to-end project management of learning product lifecycle from training needs analysis, to design, development, delivery, assessment, evaluation (validation), review and implementation of continuous improvement

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

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