Customer Training Support Officer

1 week ago


Perth, Western Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.


We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest.

This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia's largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia's energy landscape is evolving to become more sustainable.

Role Summary:


The Customer Training Support Officer is a newly created opportunity in our Customer Training team based at our Perth CBD offices.

This is a part time opportunity working 30 hours per week (4 days).


The purpose of this role is to ensure the seamless learning and development operations for the Customer Business Unit (CBU) by providing administrative support.

The CBU comprises of customer-facing teams working in a call-centre environment and teams that directly support services for customers.

Key responsibilities of the role include:

  • Coordinating training events and Train the trainer sessions.
  • Ensure accurate reporting on training compliance, keeping CBU stakeholders informed and developing action plans when training compliance declines.
  • Implementing, managing, and reporting on feedback tools that measure the effectiveness of our learning solutions.
  • Ensure the Learning Management System (LMS) is up to date with data relevant to the CBU including, creating new courses, updating attendance (where required), extracting reports, and setting up training pathways.
  • Responsible for the communications from the Customer Training team regarding new courses, reporting, training processes, newsletter and Viva Engage posts. This role will also be our backup support for sending crisis management and process related communications.

What you'll bring:

  • 5 + years' experience providing administrative support to a learning and development team (or similar).
  • Exceptional written and verbal communication skills.
  • A proven ability to work autonomously and within a team on shared projects.
  • Experience with Power BI (being able to use and understanding how dashboards work) will be highly regarded.
  • Experience implementing ways to measure the effectiveness of learning solutions is preferred but not essential.

What we offer:

Working for an employer of choice also means you will enjoy:

  • Flexible work arrangements
  • Professional Development Opportunities
  • Purchased Annual Leave
  • Best practice parental leave
Click here for a full list of our benefits

Every Voice Matters
Our employees have a choice to work for Synergy and it's a choice we respect and value.

In addition to our focus on creating a greener future, Synergy is committed to its 'people first' culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.



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