Customer Training Support Officer

2 weeks ago

Perth, Australia Synergy AU Full time

The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.

We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations as we invest. This is your chance to help us transform the energy industry and build a more sustainable future for Western Australia.

Synergy is proud to be Western Australia’s largest electricity generator and energy retailer. We deliver secure electricity to homes and businesses throughout the Southwest Interconnected System (SWIS) from Coral Bay in the north, to Kalgoorlie in the east, and to Esperance in the south

Click here to discover more about how Western Australia’s energy landscape is evolving to become more sustainable.

**Role Summary**:
The Customer Training Support Officer is a newly created opportunity in our Customer Training team based at our Perth CBD offices.This is a part time opportunity working 30 hours per week (4 days).

The purpose of this role is to ensure the seamless learning and development operations for the Customer Business Unit (CBU) by providing administrative support. The CBU comprises of customer-facing teams working in a call-centre environment and teams that directly support services for customers.

**Key responsibilities of the role include**:

- Coordinating training events and Train the trainer sessions.
- Ensure accurate reporting on training compliance, keeping CBU stakeholders informed and developing action plans when training compliance declines.
- Implementing, managing, and reporting on feedback tools that measure the effectiveness of our learning solutions.
- Ensure the Learning Management System (LMS) is up to date with data relevant to the CBU including, creating new courses, updating attendance (where required), extracting reports, and setting up training pathways.
- Responsible for the communications from the Customer Training team regarding new courses, reporting, training processes, newsletter and Viva Engage posts. This role will also be our back-up support for sending crisis management and process related communications.

**What you’ll bring**:

- 5 + years’ experience providing administrative support to a learning and development team (or similar).
- Exceptional written and verbal communication skills.
- A proven ability to work autonomously and within a team on shared projects.
- Experience with Power BI (being able to use and understanding how dashboards work) will be highly regarded.
- Experience implementing ways to measure the effectiveness of learning solutions is preferred but not essential.

**What we offer**:
Working for an employer of choice also means you will enjoy:

- Flexible work arrangements
- Professional Development Opportunities
- Purchased Annual Leave
- Best practice parental leave

Click here for a full list of our benefits

**Every Voice Matters**

Our employees have a choice to work for Synergy and it’s a choice we respect and value. In addition to our focus on creating a greener future, Synergy is committed to its ‘people first’ culture and providing an exceptional place to work where our people experience a sense of belonging and have opportunities to learn and grow.

  • Customer Training Support Officer

    5 days ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...

  • Training Support Officer

    1 month ago

    Perth, Australia 11 Recruitment Full time

    Training Support Officer Fantastic opportunity with a respected and trusted organisation Bring your desire to work in an office administration role to deliver engaging and relevant professional development training programs. The Institute of Public Administration Australia (WA) is the professional association for those involved in delivering public...

  • Training Support Officer

    3 weeks ago

    Perth, Australia 11 Recruitment Full time

    Training Support Officer Fantastic opportunity with a respected and trusted organisation Bring your desire to work in an office administration role to deliver engaging and relevant professional development training programs. The Institute of Public Administration Australia (WA) is the professional association for those involved in delivering public...

  • Training Support Officer

    6 days ago

    Perth, Western Australia 11 Recruitment Full time

    Training Support OfficerFantastic opportunity with a respected and trusted organisationBring your desire to work in an office administration role to deliver engaging and relevant professional development training programs.The Institute of Public Administration Australia (WA) is the professional association for those involved in delivering public services to...

  • Training Administration Support Officer

    4 weeks ago

    Perth, Australia Sonic HealthPlus Full time

    **ABOUT US** Proudly Australian, Sonic HealthPlus is now the largest provider of corporate medicine in the country. With a national network of wholly owned metropolitan and remote clinics, we deliver Occupational Health, General Practice and integrated medical, paramedical and wellness services to both large and small corporate and community...

  • Training and Business Support Officer

    4 weeks ago

    Perth, Australia HAYS Full time

    **Your new company** Our client based in Perth's southern suburb is looking for a Training and Business Support Officer for a temporary period which also can lead to extension or permanency if eligible. **Your new role** As a Training and Business Support Officer, your responsibilities are: - Responsible for all monthly invoicing - Timely and accurate...

  • Training Officer

    6 days ago

    Perth, Australia ABN Group Full time

    **Training Officer**: - 492797 - Perth - Human Resources - Training/Employment - Part-time (Permanent) - Add to favourites Favourite View favourites **Our Company** ABN Group is Australia’s leading construction, property, and finance company, engaging over 1,800 employees, 100 apprentices and 2,500 individual contractors. We have built more than 80,000...

  • Customer Training Specialist

    6 days ago

    Perth, Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...

  • Officer - Jr Training Support

    3 weeks ago

    Perth, Australia Compass Group Australia Full time

    Our team members nourish the bodies and minds of thousands of people every day, through food and support services focused on health and wellbeing. Creating bonds and connections between people and communities across Australia, Compass Group’s corporate footprint is designed for people, the planet, and communities in which we work to thrive now and long...

  • Officer - Jr Training Support

    5 days ago

    Perth, Western Australia Compass Group Australia Full time

    Our team members nourish the bodies and minds of thousands of people every day, through food and support services focused on health and wellbeing. Creating bonds and connections between people and communities across Australia, Compass Group's corporate footprint is designed for people, the planet, and communities in which we work to thrive now and long into...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia Support Services - InfraBuild Full time

    **About the role**: Join our successful and tight-knit team in our Bibra Lake Steel Centre branch. This role will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre. This is an exciting opportunity for someone looking to build on their existing customer service/sales...

  • Training Officer

    6 days ago

    Perth, Western Australia ABN Group Full time

    Training Officer: Perth Human Resources Training/Employment Parttime (Permanent) Add to favourites Favourite View favouritesOur CompanyABN Group is Australia's leading construction, property, and finance company, engaging over 1,800 employees, 100 apprentices and 2,500 individual contractors. We have built more than 80,000 new homes across WA and VIC and we...

  • Customer Training Specialist

    6 days ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...

  • Customer Service Officer

    6 days ago

    Perth, Western Australia Support Services - InfraBuild Full time

    About the role:Join our successful and tight-knit team in our Bibra Lake Steel Centre branch.This role will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre.This is an exciting opportunity for someone looking to build on their existing customer service/sales experience....

  • Manager, Customer Training

    4 weeks ago

    Perth, Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you’ll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050. We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our...

  • Customer Support Officer

    5 days ago

    Perth, Western Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...

  • Customer Support Officer

    6 days ago

    Perth, Western Australia TSA Group Full time

    Company DescriptionAt TSA Group, we've been providing customer experience solutions to some of Australia's biggest brands for 25 years, managing their contact centre operations.TSA have partnered with Telstra for over 25 years, they are an iconic Australian brand with a global footprint. Telstra are all about providing the best experience and delivering the...

  • Manager, Customer Training

    5 days ago

    Perth, Western Australia Synergy AU Full time

    The time to join Synergy has never been more exciting because you'll be helping us to deliver on our commitment towards becoming a net zero carbon emission business by 2050.We are investing $3 billion in large-scale renewables development and creating unlimited opportunities for our people to contribute to the growth of innovative solutions in our operations...

  • Training Support Coordinator

    7 hours ago

    Perth, Australia Epiroc AB Full time

    **Functional area**:Service**Onsite or Remote**:Onsite**Primary Skills**: **Country/Region**:AU**City**:Perth**Location**:Perth, WA, AU, 6000**Company name**:Epiroc Australia Pty Ltd**Date of posting**:Jun 25, 2024- Epiroc Australia is looking for an experienced** Training Coordinator **who is ready to own their scope and join our national training team in...

  • Training & Support Officer

    5 days ago

    Perth, Australia Curtin University of Technology Full time

    $89,919 - $95,391 (G06) plus 17% superannuation - Full-time, continuing (permanent) role - Collaborative and supportive team environment **Job Reference**: **Financial Operations** The ideal applicant will have a deep understanding of relevant systems, such as Ci Anywhere, and demonstrate exceptional troubleshooting skills, working collaboratively to...