Training Officer Ict

4 months ago

Sydney, Australia NSW Government -Legal Aid Commission, Office of the Full time

**About us**

Legal Aid NSW helps people with their legal problems. We can help people with most areas of criminal law, family law and every day civil law legal issues. We give legal advice, help at court and do family dispute resolution. We can do this over the telephone or at one of our 28 offices.

**About the role**

Legal Aid NSW is on a Digital Transformation journey that includes the ongoing digitisation of our business processes, enabled by productivity tools like M365, public and private cloud hosted business system platforms and late model Windows 10, 4G connected laptop computers for the majority of our people.

This **Full-Time 1-Year fixed term opportunity** will play a leading role in influencing and championing the need and benefits of a consistent level of digital literacy across Legal Aid by assessing Information Communications and Technology (ICT) training needs, developing, and leading training programs to meet agreed ICT capability targets across the agency and building an accessible and targeted online self-help repository.

Our Head Office is located in the Sydney CBD with the other 27 offices located throughout Sydney Metro and Regional NSW.

Training will involve a combination of face to face, in room and via MS-Teams.

**About you**

You will have strong communication and negotiation skills to champion and motivate staff to meet baseline digital literacy levels. You will be leading and maintaining a defined digital literacy and capabilities baseline across Legal Aid NSW. You will use your solid stakeholder management skills to engage and influence key partners to sponsor and support digital literacy and capability building across the whole organisation.

We may use this recruitment to create a talent pool for similar ongoing or temporary vacancies we have over the next 18 months.

**WHY YOU SHOULD JOIN LEGAL AID NSW**

**We are committed to diversity and inclusion**

We are committed to creating a culturally safe and genuinely inclusive organisation and workplace for everyone who works and interacts with us. We strive to be a place where people from diverse backgrounds want to work, where voices and cultures are valued and where people feel valued, welcomed, respected and heard.

**Other benefits of working with us**
- You will have access to training, development and mentoring opportunities.
- We are an accredited Flex Ready certified employer and are recognised as leaders in the area of flexible work. Most of our staff work flexibly — for example, from home some of the time or in a way that helps them balance family and work life.

**The essential requirements for this role**

You must:

- be fully vaccinated against COVID-19 before you start work with us
- be willing to do a Criminal Record Check and
- hold Australian or NZ citizenship, Australian Permanent Residency (for ongoing vacancies) or a valid visa to work in Australia (for temporary vacancies)
- have qualifications in KCS Trainer or Cert IV TAFE or equivalent
- have ability to influence and build trusting relationships at all levels.

You need to have the following the key knowledge and experience to succeed in this role:

- Training experience in workplace productivity technologies including Microsoft M365 (Teams, OneDrive, OneNote), Webex, Zoom, Foxit Pro PDF editor.
- Experience in assessing and baselining needs and developing relevant training programs.
- Experience in designing and delivering various delivery modes: in room group training, face to face,
- Experience in delivering bespoke business systems training, especially case management.
- Relevant experience using online authoring tools to develop online learning videos.
- Business Analysis and Project Coordination experience.

**How to apply**
- your resume (no more than 5 pages)
- cover letter (no more than 2 pages). In your cover letter, please address the following questions:
What was your approach? What were the outcomes? What were the measures of success?
- Describe your experience in setting up an ICT training content library/repository that was available to staff 24/7.
How did you structure it? What was the criteria? How did you keep it current? How did you measure success?

**Do you need help to apply?**
- If you are an Australian Aboriginal or Torres Strait Islander and are thinking about applying, you can contact the Aboriginal Services Branch to arrange a confidential conversation about any questions you may have.
- The Role Description sets out the responsibilities of the role.
- Working at Legal Aid NSW

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