ICT Support Specialist

6 days ago

Sydney, New South Wales, Australia DirectIT Pty Ltd Full time
Job Description

**Job Title:** ICT Support Officer

**Company:** DirectIT Pty Ltd

**Job Summary:**

We are seeking a highly skilled ICT Support Officer to join our team. The successful candidate will be responsible for accurately recording, administering, and managing the lifecycle of assets and software licenses through our ICT asset management system.

Key Responsibilities:

  • Maintain a comprehensive ICT knowledge base with system documentation, procedures, and help sheets.
  • Proactively monitor system security patches and malware updates to ensure currency and correct deployment.
  • Administer backup and recovery operations by maintaining and monitoring backup equipment and data.
  • Analyze backup issues and report findings to the ICT Manager.
  • Undertake web or system development tasks as required.
  • Regularly backup and manage client Internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site.
  • Produce and run system and network monitoring reports and utilities.
  • Accurately administer and manage the Helpdesk system and processes.
  • Provide client support to users, ensuring that user requests are understood, properly documented, and prioritized.
  • Respond to assigned job requests in a timely fashion and communicate with or escalate to other team members to optimize client response times.

Requirements:

The ideal candidate will possess excellent technical skills, strong communication and problem-solving abilities, and a high level of attention to detail.

What We Offer:

A competitive salary and a dynamic work environment.

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