Major Account Manager

2 weeks ago

Fortitude Valley, Australia REA Group Full time

Commercial Account Partner
- Look after an existing portfolio of customers
- Thrive and develop as part of a high-performing team whilst empowered to tailor your portfolio approach
- Be rewarded with attractive commission and remuneration scheme

We're REA
- REA Group

is not your average digital business. From humble beginnings in a garage in Melbourne’s east in 1995, we have grown into a leading global digital business, specialising in property.

With bold and ambitious goals, we are changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to be named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

The Account Partner role sits within the Residential and Commercial Sales team in Queensland servicing an exciting portfolio of customers in Brisbane, Sunshine Coast and Gold Coast.

This sales team are the driving force behind our flagship site,
- When you join this exciting sales team, you join a cross-functional group of people representing product, IT, sales, and marketing, supported by PR, communications, HR, finance, legal - all the people you need to create products our consumers love and customers value.

With

being the number one destination for people interested in property in Australia, as you can imagine - the group of legends working on our little red house are very passionate about what they do.

What the role is all about

The Account Partner supports the Residential and Commercial Sales team in the following ways:

- Nurture key customer base, ensuring they continually see the value of products
- Achieve revenue targets within defined territory, by identifying new opportunities, as well as taking advantage of opportunities provided by analytics
- Identify and close new opportunities in Salesforce and protect existing customer relationships, by selling solutions not products to achieve revenue targets
- Ensure uptake of additional advertising products by all customers and drive strategic growth
- Identify gap fill initiatives to ensure target achievement
- Ability to plan strategically with 90 day and annual planning critical to role
- Territory planning
- ensure coverage of all customers every quarter
- Identify sales opportunities for other REA services, e.g. Media, Developer etc and engage specialist sales resources as required to achieve the revenue targets
- Create dependence on agencies and agents on the services and training provided by REA
- Develop a systematic approach to the education and training of customers within designated territory, by ensuring that all customers can on-sell REA products to vendors including principals, agents, property managers, marketing, and admin support
- Ensure maximum customer participation at REA sponsored events, training, competitions, and Advantage program
- Minimise customer downgrades and cancellations (office closures excluded)
- Actively promote the use of REA services, tools, and resources across the territory customer base
- Ensure that the quality of property listings meets the Acceptable Use Policy
- Ensure relevant performance data and analysis reporting is delivered to customers in a timely and convenient manner

What do you know?

At REA we want to develop you in your role an enable you to develop to be successful in your career. We need you to:

- Know your self and take accountability for personal thinking, behaviour, and actions
- Know your stuff, know the job, and deliver on the critical requirements of the role
- Know REA to operate with a solid understanding of the world of REA
- Know the market to understand the needs of our customers and consumers in the markets we operate

Who are we looking for?
- Someone with a few runs on the board - Proven key account management, account management and sales experience and evidence of achieving sales targets essential
- Knowledge of property and marketing methods helpful
- Advertising and online experience highly desirable
- Intermediate Microsoft Office skills
- Previous use of CRM systems, Salesforce would be highly advantageous
- Looks at tricky situations through a solutions-focused lens
- Experienced Account Manager driven by customer satisfaction
- Tech savvy with a passion for digital media
- Resilient and able to drive difficult conversations with a thought out and measured approach
- Able to work autonomously but still enjoy working as part of a team
- Genuine ability to embrace continual change
- Work productively & remotely in a fast paced and agile environment - #gsd (urban dictionary will h

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