Night Manager

1 month ago


Dandenong, Australia Holiday Inn Full time

**Night Manager - Holiday Inn Dandenong**

Holiday Inn Dandenong is a vibrant modern hotel with everything you need to create your perfect urban getaway or relax while traveling on business. Conveniently located close to all the attractions of the Yarra Valley and Victorian Southeast. The hotel’s ideal location lets you experience the very best of the local community and beyond, whether visiting for business, leisure, a meaningful gathering, or a blend of all.

Holiday Inn Dandenong is the perfect hub for corporate and social events. Our flexible conference spaces and function rooms are fully equipped with state-of-the art audio-visual technology, while our restaurant offers an exceptional dining experience.

Are you ready to take your career to the next level with an iconic brand? We are looking for a Night Manager who can inspire and lead a team of professionals committed to delivering a unique and exceptional hospitality experience in Dandenong’s newest accommodation, dinning and events destination.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Manage late arrivals and early departures with a warm and professional demeanor.
- Handle guest inquiries, requests, and concerns, striving to provide excellent customer service Assist guests with special requests and ensure their needs are met promptly.
- Conduct Night Audit procedures.
- Handle cash and credit card transactions following compliance requirements
- Assist with customer reservations and billing inquiries
- Prepare and ensure effective delivery of In-room Dining function during overnight hours
- Assist with Front Office projects and coverage as directed by FOM
- Oversee the performance of night shift staff, including front desk agents, security personnel, and other night staff members.
- Provide guidance, training, and support to ensure team members perform their duties effectively.
- Responsible of checking all financial and operational system information prior to running the night audit to ensure accuracy
- Run the night audit after all checks have been completed seeing it to a smooth completion
- Ensure no-show reservations are rolled accurately on PMS and handed over to Reservations
- Ensure team floats are balanced at the beginning and end of each shift, accurately banking cash, due backs and closing cashiers
- Conduct audit and complete outstanding IHG One Rewards administration tasks
- Monitor security cameras and perform regular security patrols of the property to ensure the safety of guests and employees.
- Respond to and resolve security issues
- Thorough understanding of crisis management procedures, assuming the Chief Warden role in the event of an emergency

**What we need from you**
- Minimum Diploma or equivalent
- 2 years’ front desk/guest service leader experience
- Basic mathematics skills
- Fluent in English, both spoken and written. Additional languages well regarded.
- Excellent communication, problem solving, reasoning and motivational skills
- Long periods of standing in the front desk areas and occasional lifting of heavy items
- Working knowledge of hotel property management systems like Opera beneficial
- Willingness to work evenings and weekends

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive accommodation discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive tams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

At IHG, as one of the world’s leading hotel groups we’ve made a promise that we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world

**Want to be part of the journey?**

Holiday Inn is one of the largest and best loved hotel brands in the world making our hotel the perfect place to connect for business, pleasure or a blend of both. We’ve thoughtfully designed our spaces to encourage, support and celebrate great connections. We’re also ideal for meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Don’t meet every single requirement, but still believe you’d be a great for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.

Don't quite meet every single requirement, but still believe you'd be a great fit


  • Night Manager Lead

    4 weeks ago


    Dandenong, Victoria, Australia Holiday Inn Full time

    About the RoleWe are seeking a seasoned Night Manager to lead our team at Holiday Inn Dandenong. As a key member of our front-of-house team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations during late-night hours.ResponsibilitiesGuest Experience: Provide warm and professional service to guests, handling...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Hotel Night Operations Leadership OpportunityWe are seeking a highly motivated and experienced Night Operations Manager to oversee the smooth operation of our hotel during the overnight shift.About the Role:Ensure the safety and security of guests and staff, maintaining a secure environment at all times.Supervise and guide night staff, including front desk...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Holiday Inn is seeking an experienced Senior Night Operations Manager to oversee the hotel's night operations and ensure guest satisfaction during the overnight shift.About the Role:The Senior Night Operations Manager will be responsible for ensuring the safety and security of hotel guests and staff during the night shift. This includes supervising and...


  • Dandenong, Australia Holiday Inn Full time

    The Assistant Night Manager is responsible for overseeing the hotel's night operations and ensuring guest satisfaction during the overnight shift. This position reports to the Hotel Services Manager and works closely with other departments to maintain a high level of service quality. Duties and Responsibilities: • Ensure the safety and security of the...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Holiday Inn Dandenong is a leading hospitality destination in the Yarra Valley and Victorian Southeast. We're seeking an experienced Night Manager to lead our late-night operations, ensuring exceptional guest experiences and seamless service delivery.The successful candidate will have a proven track record in managing front desk and night shift teams, with...

  • Night Manager

    1 month ago


    Dandenong, Australia Holiday Inn Full time

    Night Manager – Holiday Inn Dandenong Holiday Inn Dandenong is a vibrant modern hotel with everything you need to create your perfect urban getaway or relax while traveling on business. Conveniently located close to all the attractions of the Yarra Valley and Victorian Southeast. The hotel’s ideal location lets you experience the very best of the local...

  • Night Shift Operator

    7 months ago


    Dandenong, Australia TRS Resourcing Full time

    Night Shift, 7am-7pm - Immediate Start - Full-time Permanent **Machine Operator Night Shift** **Extrusion** Our client is based in Melbourne's southeastern suburbs and requires multiple machine operators for a full-time permanent position. The extrusion plant operates on 4 days on and 4 days off. The night shift times are 7 pm to 7 am. - Proven capability...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Holiday Inn Dandenong is a dynamic and modern hotel that offers an exceptional urban getaway or business experience. Strategically located near the Yarra Valley and Victorian Southeast, our property provides guests with easy access to local attractions.Our hotel's ideal location enables guests to experience the best of the community and beyond, whether...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Lead a Team at Holiday Inn DandenongWe are seeking a skilled and experienced Night Manager to join our team at Holiday Inn Dandenong. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our hotel during overnight hours.About the RoleThe successful candidate will have a minimum of 2 years' experience in a...


  • Dandenong, Australia Parmalat Australia Ltd Full time

    Strong focus on hygiene and sanitation - Supportive management - Work with everyday brands Australians love **We are Lactalis Australia** We are owned by the Lactalis Group, the world’s largest producer of dairy goods. With a range of more than 2,000 products, Lactalis is committed to playing a daily role in the health and well-being of consumers...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Hotel Night Shift Leadership RoleWe are seeking a highly skilled and experienced hotel night shift supervisor to join our team at Holiday Inn Dandenong. As a Night Manager, you will be responsible for leading the front desk team during late-night shifts, ensuring seamless guest experiences, and maintaining high standards of customer service.Key...


  • Dandenong, Australia Parmalat Australia Ltd Full time

    Strong focus on hygiene and sanitation - Supportive management - Work with everyday brands Australians love **We are Lactalis Australia** We are owned by the Lactalis Group, the world’s largest producer of dairy goods. With a range of more than 2,000 products, Lactalis is committed to playing a daily role in the health and well-being of consumers...

  • Production Operatives

    6 months ago


    Dandenong, Australia Ingram Content Group Full time

    Company Description Become a part of an innovative team at** Ingram Content Group Australia Pty Ltd** helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world! As a leader in distribution, print on demand, and digital solutions, our company provides...


  • Dandenong, Victoria, Australia Vulcan Full time

    About UsVulcan is Australasia's leading metals distributor and processor, renowned for superior service and a commitment to excellence since 1995.We take pride in fostering a diverse and inclusive workplace, where talent from over 70 countries and more than 90 ethnicities thrive across our sites.Our CultureAt Vulcan, we believe that diversity makes us...


  • Dandenong, Australia Amazon Commercial Services Pty Ltd Full time

    6+ months of human resources experience - 6+ months of customer service experience - High school or equivalent - Experience in confidential environments At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Come build the future with us! The HR Assistant is a...


  • Dandenong, Victoria, Australia Holiday Inn Full time

    Holiday Inn Dandenong is a vibrant hotel offering an exceptional urban getaway or business experience. Conveniently located near the Yarra Valley and Victorian Southeast, our ideal location lets you experience the local community and beyond.We are looking for a Night Manager to lead a team of professionals in delivering a unique hospitality experience at...


  • Dandenong, Australia Dandenong Pavilion Full time

    We have an unmissable opportunity for a passionate **Assistant Venue Manager** to join our close-knit team! You will be a natural leader and assist in managing and motivating the team! - Your duties will include but not be limited to -_ - Assisting in the implementation of strategies to ensure superior service and quality are delivered to our guests. -...

  • Dockhand/mr Driver

    7 months ago


    Dandenong, Australia Aryzta Full time

    **About Us** ARYZTA is a Swiss company, global leader in manufacturing and supplying of fresh bakery products to major retailers, food service providers, and quick service restaurants. Our commitment to our customers along with our passion for good food have allowed us to grow into one of the largest specialty bakery companies in the world. ARYZTA is for...


  • Dandenong, Australia Fergys food Full time

    We require an experienced Supervisor to take charge of a team of 8 to co-ordinate the pick packing process in a very busy bakery in Dandenong. Hours: approximately 5pm to 1.30am Monday to Friday. Fergys Food is a supplier of quality fresh baked goods to restaurants, hotels, local coffee shops, caterers and special events throughout Melbourne. Our range...

  • Sales Manager

    6 months ago


    Dandenong, Australia Melvic Constructions private limited Full time

    **Key Responsibilities**: - **Sales Strategy Development**: Develop and implement strategic sales plans to achieve company objectives and drive revenue growth. - **Team Leadership**: Lead, motivate, and mentor the sales team to achieve individual and team targets. - **Customer Relationship Management**: Build and maintain strong relationships with clients,...