Quality Partner and Consumer Liaison Officer

4 days ago

Melbourne, Australia Monash Health Full time

Location: Melbourne | Eastern Metropolitan

Job type: Full time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Health and Allied Health, Nursing

Reference: 56655

**Quality Partner and Consumer Liaison Officer, **Jessie McPherson Private Hospital**

**Monash Medical Centre, Clayton**
- Impact patient safety and quality improvement organisation-wide
- Full time, permanent

**About Jessie McPherson Private Hospital**

Jessie McPherson Private Hospital is a 103 bed tertiary level Private Hospital which has been co-located at Monash Medical Centre Clayton since 1987. Our co-location with Monash Health provides a unique opportunity for access to world-renowned research and teaching facilities.

Jessie McPherson Private Hospital also has a wider official specialist role for greater Melbourne, regional Victoria and interstate in such specialties as cardiology, cardiothoracic surgery, neuro-surgery, vascular, gastro-surgery, general medicine and respiratory, high acuity maternity and neonatal services. We provide quality private health care not only to the people of Melbourne, but also to regional Victoria, interstate and overseas.

With almost 80 years’ experience, our team is committed to continuing the tradition of exceptional, quality care. We have highly skilled staff and are equipped with some of the most modern and advanced medical facilities in Victoria.As one of only a few private hospitals to provide tertiary level services in the state we have preferred provider agreement status with most health funds.

**Quality & Safety Unit at Monash Health**

Led by the Executive Director Quality and Safety and working closely with key stakeholders, the Quality & Safety Unit supports our private hospital leaders to embed strong clinical governance processes. This is critical to underpin the delivery of safe and effective care to every patient, every time.

We now have a great opportunity for an outstanding clinical professional to join our well regarded Quality & Safety team in a full time, permanent position.

**About Monash Health**

Monash Health provides healthcare for the entire lifespan from pre-birth to palliative care and all stages in between. Our services are delivered across seven public hospitals, 21 community health sites and five aged care facilities. In addition, we have university affiliated international research and tertiary education enabling us to translate the latest and best clinical practice into our care as appropriate.

**About the Role**

In this important role, you will work closely with Jessie McPherson Private Hospital leaders to ensure a consistent, organisation-wide approach to patient safety and quality improvement across clinical services.

Your key responsibilities will comprise:

- ensuring clinical outcomes are monitored and improved when needed;
- Working with the Executive and clinical leaders on the ongoing requirements to gain accreditation, and aiming towards higher achievements at organisation wide survey
- Ensuring strong links between the strategic goals and directions of the organisation, and the quality and risk management activities
- Acting as a change agent to support the implementation and sustainability of organisation wide quality improvement strategies
- Supporting the development, governance and reporting of quality initiatives; including maintenance of the quality boards and quality plans
- Development and maintenance of the consumer participation plan; including oversight of all activities under the Consumer Participation National Standard
- working with the Clinical Outcomes team and programs to facilitate or lead reviews into clinical incidents and outcomes;
- adopting a consultative approach to the review of clinical procedures and guidelines in a timely fashion;
- overseeing the implementation and evaluation of relevant standards including the National Safety and Quality Health Service Standards;
- working with the Risk team to facilitate review of the Risk Register; and
- Ensuring promotion of and compliance with best practice standards, professional standards and legislative requirements and policies and procedures.

**About You**

Your skills and experience to date include:

- a clinical background, with a demonstrated strong understanding of clinical governance;
- experience in quality and risk management within a healthcare setting;
- proven experience in implementing continuous clinical quality improvement;
- experience in implementing the National Safety and Quality Healthcare Standards; and
- excellent report writing skills.

On a personal level, you can demonstrate:

- exceptional interpersonal and engagement skills;
- a consultative approach enabling you to readily build and develop relationships;
- proven change management capabilities;
- an understanding of, and positive contribution to a just culture; and
- a positive attitude in facilitating change and adopting new concepts.

Experienc

  • Consumer Liaison

    7 months ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Administration/Secretarial, Communications, Marketing and Media, Facilities Management, Finance, Health and Allied Health, Human Resources, IT and Telecommunications, Information Management, Medical,...

  • Consumer Liaison Coordinator

    6 months ago

    Melbourne, Australia Mercy Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time Organisation: Mercy Health **Salary**: Salary not specified Occupation: Occupational Health and Safety Reference: 21770 **ABOUT THE **ROLE**:Consumer Liaison Coordinator **Summary of the role**:The Consumer Liaison Coordinator will provide seamless feedback management and resolution in...

  • Consumer Liaison Manager

    6 days ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing Reference: 67265 **Consumer Liaison Manager** - Join our friendly Community Engagement and Patient...

  • Consumer Partner Lead

    5 days ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Part time Organisation: Austin Health **Salary**: Salary not specified Occupation: Human Resources Reference: 46427 - **Permanent, part time (24 hours/wk) role**: - ** Austin Hospital Heidelberg location with hybrid working**: - ** Base salary + salary packaging + super + 5 weeks annual...

  • Consumer Partner

    7 months ago

    Melbourne, Australia Austin Health Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: Austin Health **Salary**: Salary not specified Occupation: Health and Allied Health Reference: 38638 Austin Health is the major provider of tertiary health services, health professional education and research across 3 campuses in the northeast of Melbourne and state-wide....

  • Department Liaison Officer

    3 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Ongoing - Full Time Organisation: Department of Transport and Planning **Salary**: $95,102 - $107,905 Occupation: Administration/Secretarial Reference: 5653 **About Us** The Department of Transport & Planning brings together all transport modes to design, plan, build and operate Victoria's transport system. Our job...

  • Patient Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Accounting, Administration/Secretarial Reference: 75053 **Patient Liaison Officer** - Patient Liaison Officer at Tertiary Hospital - 5 weeks annual leave plus monthly ADO - We are looking for a motivated and...

  • Disability Liaison Officer

    7 days ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. **Disability Liaison Officer (Rapid Response)** - ** - **7 day/week...

  • Consumer Partnerships Coordinator

    7 months ago

    Melbourne, Australia Uniting Vic.Tas Full time

    **Bring your admin skills and bring your whole self to our Consumer Partnerships team**: - **$36.72 per hour + increase take-home pay with up to $15,900 in salary packaging benefits!**: - **Part-time or full time - 3 days per week or more with WFH combination, based in Melbourne CBD** **About the opportunity** Bring your relationship and admin skills,...

  • Private Patient Liaison Officer

    7 months ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern Metropolitan Job type: Full time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Finance Reference: 61557 **About Monash Health** **Private Patient Liaison Officer** Private Patient Liaison Officers will be able to identify private...

  • Medical Science Liaison Officer

    4 hours ago

    Melbourne, Australia Bell People Consultants Full time

    Multinational Global Pharmaceutical Organisation - Excellent Long Term Contract Opportunity - Melbourne CBD & Field Based Role **About the Organisation** Operating as a major global Multinational pharmaceutical manufacturer with global sites worldwide, our client is well known for its growth and innovation and is an Australian iconic brand in the...

  • Private Patient Liaison Officer

    3 days ago

    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Part time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial, Finance Reference: 59220 **Private Patient Liaison Officer** Private Patient Liaison Officers will be able to identify private and compensable patients throughout the Monash Health network....

  • Department Liaison Officer

    6 days ago

    Melbourne, Australia Department of Transport Full time

    Location: Melbourne | CBD Job type: Full time Organisation: Department of Transport **Salary**: $90,067 - $102,192 Occupation: Administration/Secretarial Reference: VG/1701556 The Departmental Liaison Officer provides high-level support to the Minister, Minister’s Office, the Secretary and the Department, acting as a conduit for the efficient...

  • Private Patient Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Women's Hospital Full time

    Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: The Royal Women's Hospital **Salary**: Salary not specified Occupation: Finance Reference: 25885 - **Full time, ongoing role**: - ** Parkville location, with multiple public transport options available**: - ** $81,463 - $90,392** + salary packaging + super + **5** weeks...

  • Aboriginal Hospital Liaison Officer

    3 weeks ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent Part Time, 48 hours per fortnight**: - ** Community Development...

  • School Community Liaison Officer

    4 months ago

    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Southern Metropolitan Job type: Full time / From 30/09/2024 - 26/01/2028 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1435760 **Location Profile**: **Located in the Southeast growth corridor, the College opened in 2002. The school now has more than 2,500 students...

  • Melbourne - Customer Liaison Advisor

    4 months ago

    Melbourne, Australia Percepta International Full time

    Melbourne - Customer Liaison Advisor AU-VIC-Melbourne **Description**:** Position Summary** **Duties and Responsibilities** - Preliminary assessment of customer legal entitlements under the Australian Consumer Law (ACL) via letters of demand received from customer’s legal representatives. - Draft and finalise response to letters and confirm with Legal...

  • First Nation Hospital Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health Reference: 68560 **First Nations Hospital Liaison Officer** **Position Purpose** - The successful applicant will identify as Aboriginal and/or Torres Strait Islander descent with...

  • First Nation Hospital Liaison Officer

    7 months ago

    Melbourne, Australia The Royal Melbourne Hospital Full time

    -Location: Melbourne | Northern Metropolitan Job type: Full time Organisation: The Royal Melbourne Hospital Salary: Salary not specified Occupation: Health and Allied Health Reference: 68560 **First Nations Hospital Liaison Officer** **Position Purpose** - The successful applicant will identify as Aboriginal and/or Torres Strait Islander descent with...

  • Patient Liaison Officer

    1 month ago

    Melbourne, Australia Alfred Health Full time

    **Alfred Health** Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services. - **Permanent Full Time (1.0 EFT / 80 Hours)**: - ** Managers and...