Service Coordinator

2 months ago

Dandenong, Australia Ingersoll Rand Full time

Location: Dandenong South, VIC, AU, 3175- Req ID: 6423**Service Coordinator, VIC & TAS**

**About us**:
Gardner Denver Industries Pty Ltd, part of the Ingersoll Rand group, are a market leader in manufacturing highly engineered products including compressors, blowers, liquid ring pumps and fluid transfer products for a multitude of industrial users. Our flexibility worldwide allows us to target fast growing market niches within the industrial, manufacturing, environmental, pulp and paper, service, power, mining and energy sectors.

If our Purpose and Values interest you and you want to be part of a global company and available to start immediately, read on..

We are seeking to employ a **Service Coordinator, VIC & TAS** to support our service team comprising 7 technicians and a Service Supervisor.

We are looking for a person who has strong customer service and administration skills. You will work within a small team who are driven by Gardner Denver/Ingersoll Rand values and purpose to “Lean on Us to Help You Make Life Better”, to provide continuous and excellent customer service.

This position is a full time, permanent role and will be located at our office in Dandenong South.

This position would suit a highly motivated person that office and administration experience and has strong organisation skills, attention to detail and thrives in a fast paced environment.

**The Role**:
To be considered for this position, you will have experience in:
**Clerical**:

- Provide the complete administration of the Regional Service system including but not limited to, maintenance of the WIP, contacting customers, raising jobs, ordering parts, and scheduling work.
- May be required to raise Air Cover jobs.
- Raise purchase orders and sales orders for jobs and branch supplies in accordance with company policy.
- Record Technicians timesheets in conjunction with the Supervisor.
- May be required to enter Visa transactions on Concur in accordance with company policy.
- Responsible for job returns documentation and follow up.
- Prepare and proof costing of all Ad Hoc jobs prior to invoicing or sending for closure if warranty or goodwill
- Provide back-up support in the absence of the Service Supervisor.
- May plan, schedule and/or coordinate events, training, etc in conjunction with the Service Manager

**Operations**:

- Responsible for supporting and maintaining high quality customer relationships.
- Provides operational support to Regional Service Manager & Supervisor,
- Provides internal & external customer support relating to enquiries and requests.

**Service**:

- Provides internal & external customer support relating to enquiries and requests.
- Provides the first point of contact for Service customers
- Maintains and provides high quality phone presentation to all customers
- Provide back-up support in the absence of the Service Supervisor
- Other duties as required and agreed to achieve the highest quality service.

**Quality**:

- Supports Company objectives in accordance with ISO 9001 quality accreditation

**Health & Safety Environment**
- Ensure the working environment is safe at all times and activities conducted are safe and don't harm self or other employees
- Eliminate risks in the working environment by conducting housekeeping, conducting risk assessments and working with the line manager to eliminate or at least mitigate the hazards
- Taking a leading role in safety risk assessment and audit
- Implement procedures for safety of others through the appropriate operation of equipment before ascertaining correct procedures and usage of personal (e.g. safety glasses etc.) and technical equipment.

**Applicants will need**:

- To have excellent communication skills and the ability to create a strong rapport with customers
- To be highly organised and resourceful under pressure
- Ability to meet deadlines and organise work priorities.
- Demonstrate a flexible and “can do” attitude
- Able to work on agreed initiatives with mínimal support.
- Demonstrated analytical skills.
- Focused on achieving agreed targets.
- Demonstrated ability to undertake research and source appropriate parts information.
- Self-starter, able to work under time constraints, detail-oriented and ability to multi-task
- Demonstrated PC Skills (SAP, MS Outlook, Excel, Word and databases).

An attractive salary and bonus payable for this position, including being part of the Company Share Ownership Scheme.

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