Customer Enrolment Specialist

6 months ago

St Leonards, Australia Only About Children Full time

Join one of Australia's leading childcare provider - we're great at what we do
- A fantastic opportunity for a customer centric, sales specialist to join us
- Ongoing training and development, supportive environment, base+ quarterly bonus

**About Us**:
Only About Children (OAC) is a premier childcare provider passionate about nurturing and educating young minds. Operating over 80 campuses across NSW, VIC, and QLD, we embody our HEART principles - Honesty, Excellence, Accountability, Respect, and Teamwork. Join us in our mission to make a significant & positive impact in early childhood education.

**The Role**:
We are actively seeking a Customer Engagement and Enrolment Specialist to join our dynamic team on a 12-month contract, which has a strong potential for extension or a permanent transition. This role is pivotal in converting warm leads into enrolments, guiding families on an enlightening journey to discover and trust OAC. Through this role, you will also gain extensive exposure to the early childcare sector and enhance your expertise in stakeholder management, customer engagement, as well as B2C sales & conversions.

**Key Responsibilities**:

- Strategically convert warm leads into enrolments, directly contributing to increased campus occupancy.
- Engage with various stakeholders, gaining exposure to business operations and the Early Childhood sector.
- Manage your own portfolio from day one.
- Utilize CRM systems like HubSpot to manage leads and client interactions.
- Deliver outstanding customer service and sales support to meet and exceed enrolment targets.
- Collaborate with the team to meet and exceed enrolment targets.

**About You**:

- Previous experience in sales and customer service - in similar environments highly desired.
- Familiarity to CRM systems such as HubSpot or equivalent platforms.
- Proven track record in converting warm leads to sales, or in client retention and account management roles.
- A curious nature, resilience in the face of challenges, exceptional organizational abilities, and meticulous attention to detail.

**What We Offer**:

- A flexible hybrid working arrangement, allowing for two days of remote work per week.
- Opportunity to work in a supportive, driven and dynamic team.
- Exposure to various aspects of the business and the Early Childhood sector.
- Significant exposure to the early childcare sector, facilitating professional growth and development.

**Our Commitment to YOU**:
We proudly provide our team with flexible work, competitive pay, discounted childcare, wellbeing leave, and financial support for training. Our commitment to team satisfaction and continuous learning benefits everyone at OAC. Additionally, our People & Culture Team has a dedicated Program to support and guide our Early Childhood Teachers through their accreditation process.

**How to Apply**:
If you are passionate about customer engagement and have the drive to succeed in sales, we would love to hear from you. Click the “Apply” button and submit your resume.

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