Customer Support Specialist

3 weeks ago

St Marys, Australia Aussie Gardening & Cleaning Full time

**PURPOSE**

The purpose of this role is to provide ancillary support services to the administration team embedded within Aussie Gardening & Cleaning to ensure that customers and other trading partners of Aussie Gardening & Cleaning are provided with accurate and suitable communication within the timeframes specified within this document and in accordance with the values of the organisation.

**MAIN DUTIES**
- Clear communication with customers to ensure that we understand their needs and our customers understand the outcome and how this will be achieved.
- Provide specialist knowledge specific to your experience and knowledge base
- Ensure that all tasks and services are carried out in the safest possible way regardless of who is completing the task to minimise danger to our customers, our team and property.
- Rescheduling of customer appointments due to staff absences
- Liaise with suppliers: Obtaining quotes, obtaining order status and ETAs.
- General Administration and maintenance of the organization's document database.
- Deal with customer escalations - proactively manage customer expectations and service delivery
- Provide specialist knowledge specific to your experience and knowledge base.
- Understanding and implementation of basic quotes and consultations

The above list is not exhaustive and the role may change to meet the overall objectives of the company.

**OTHER DUTIES **Fulfill other duties as required by management and other department personnel as requested/required.

**PERSON SPECIFICATION**

**QUALIFICATIONS**
- NDIS Worker Screening Check
- Working With Children Check
- National Criminal Record Check

**EXPERIENCE **Previous Cleaning, Gardening and/or Administration Experience

**KNOWLEDGE** Understanding of the approximate times required to complete gardening and cleaning services

**SKILLS & COMPETENCIES**
- Customer service focused: Committed to providing exceptional customer service across all channels - written, phone and face to face. Problem solving skills
- Communication: The ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: Excellent attention to detail and written skills when communicating with others, both internally and externally.
- Teamwork: Willingness to assist and support others as required and get on with team members.
- Time management/organisation: Accomplish objectives effectively within the time frame given, and carry out administrative duties within the portfolio in an efficient and timely manner.

**PERSONAL ATTRIBUTES**
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.
- Motivated and able to motivate others.
- Willingness to train and develop other staff.

**PHYSICAL REQUIREMENTS**
- Ability to stand, walk, squat, bend, twist and reach in compliance with manual handling techniques for a minimum 4.5 hours with a 10 minute break, including walking up and down stairs / steps / ladders / step ladders
- Ability to drive (or be in a vehicle) for up to 3 hours with legislative breaks as required
- Ability to lift up to 10 kilograms unassisted (25 kilograms assisted) or the ability to move, slide, push and pull 15 kilograms unassisted (50 kilograms assisted)

**KEY PERFORMANCE INDICATORS**

**Attendance**

Zero unexplained absences (The definition of an explained absence is when a team member is not present for the commencement of a service without prior communication with their direct team leader via phone call)

**Quality**

Zero customer complaints regarding the quality of the services provided (Customer complaints can be avoided by ensuring that all team members adhere to the relevant documentation provided such as the cleaning schedule for cleaners and the calendar notes for gardeners)

**Safety**

Zero unreported incidents (All incidents must be reporting to the team members direct team leader by the end of the day and the online incident report form must be completed within 2 business days)

**Equipment**

**Discipline**

Zero disciplinary discussions (by following the above KPI’s all team members can be confident of not having disciplinary discussions)

**KEY PERFORMANCE INDICATORS - Administration**

**Asana Tasks**

All tasks that have been assigned to you in Asana are completed by the due date specified (if for any reason this cannot be completed then appropriate notes are communicated within the task and to the relevant contributors prior to the due date being changed).

**Attendance**

Zero unexplained absences (The definition of an explained absence is when a team member is not present for the commencement of a service without prior communication with their direct team leader via phone call)

**Discipline**

Zero disciplinary discussions (by following the above KPI’s all team members can be confident of not having disciplinary discussions)

  • Disability Support Worker

    4 weeks ago

    St Marys, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    4 weeks ago

    St Marys, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    3 weeks ago

    St Marys, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    7 days ago

    St Marys, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Disability Support Worker

    4 weeks ago

    St Marys, Australia ML Support Services Full time

    **ABOUT ML SUPPORT** We are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations. **ABOUT THE ROLE** We are seeking...

  • Internal Sales Specialist/customer Service

    4 weeks ago

    St Marys, Australia PERIMETER SOLUTIONS, LP Full time

    **COMPANY OVERVIEW** Perimeter Solutions is a premier global solutions provider, producing high-quality lubricant additives and firefighting chemicals. We develop products that impact critically important issues of life - issues where there often is no room for error and the job doesn’t offer second chances. At Perimeter, we characterize the solutions we...

  • Customer Service Representative

    2 weeks ago

    St Marys, Australia JELD-WEN Full time

    As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a valued member of our Customer Service team, you will be a part of a professional and close-knit team where customer service is at the...

  • Customer Service Representative

    4 weeks ago

    St Marys, Australia JELD-WEN Full time

    As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **Corinthian** is part of the JELD-WEN group of companies including iconic brands A&L Windows & Doors, Aneeta Window Systems, Breezway louvres, JELD-WEN Glass, Kolder...

  • Market Specialist

    2 weeks ago

    St Marys, Australia Freshwater Systems Australia Full time

    Freshwater Systems is a highly successful, locally owned and operated Specialist Water Treatment Company, established for over 32 years. We are recognised as the leading Water Treatment Company in South Australian, servicing industries such as aged care, hospitals, schools, government sites, plumbing contractors, mining, general industry, commercial...

  • Customer Enrolment Specialist

    2 weeks ago

    St Leonards, Australia Only About Children Full time

    Join one of Australia's leading childcare provider - we're great at what we do! - A fantastic opportunity for a customer centric, sales specialist to join us!! - Ongoing training and development, supportive environment, base+ quarterly bonus! **About Us**: Only About Children (OAC) is a premier childcare provider passionate about nurturing and educating...

  • Planning Manager

    7 days ago

    St Marys, Australia Support Services - InfraBuild Full time

    **About the role**: Reporting into the NSW Operations Manager, as Planning Manager for St Marys, you will be responsible for overseeing the forward demand, daily production plan and execution of the site within established safety standards, timing, quality and cost standards. This will include driving planning efficiencies and ensuring timely execution of...

  • Credit Risk Officer

    4 weeks ago

    St Marys, Australia Support Services - InfraBuild Full time

    **About the role**: Reporting into the National Credit Risk Manager, this role is responsible for critical analysis of both qualitative and quantitative data in the process of assessing the credit worthiness of both new and existing account customers. The position will be the local point of contact for reviewing credit limit changes, identifying high-risk...

  • Mental Health Support Worker

    3 weeks ago

    St Marys, Australia Goaldis Community Services Full time

    Goaldis Community Services are a specialist mental health NDIS Provider that operate across Western Sydney. They provide support to those with complex mental health, including: challenging behvaiours, substance abuse, and exiting the forensic system. We are seeking mental health support workers who can support our participants in accommodation setting...

  • Customer Service Representative

    2 weeks ago

    St Marys, Australia talent focus Full time

    Work for a leading manufacturing company with a great culture - Day off on your birthday! - Full time permanent This is a fantastic opportunity to join a well established company. - Full time permanent - Located in St Marys - 8am-4:30pm - 65k base + super **Role Summary & Purpose** This is a diverse role that will have you liaising with customers to...

  • Customer Service Officer

    3 weeks ago

    St Marys, Australia JELD-WEN Full time

    **About our Organisation** As Australia's largest timber door manufacturer, **Corinthian Doors** has taken its famous brand around the world, securing an international reputation for quality, innovation and design. **About our Opportunity** As a Customer Service Officer, you will play a pivotal role in our a customer service culture that represents our...

  • Customer Service

    5 days ago

    St Marys, Australia Complete Recruitment Solutions Full time

    **Full time permanent role**: - **St Marys location**: - **Be a part of a friendly and supportive workplace** Your sales administration and internal sales experience, along with exceptional all-rounder administration abilities will see you succeed in this customer focussed role. **About the Client** A well-established, family-owned and operated company...

  • Customer Service Specialist

    2 weeks ago

    St Kilda, Victoria, Australia Commonwealth Bank Full time

    Role will be based in Melbourne50% WFH flexibility provided (initial training period may require more time spent in office)Reporting to Manisha KaluperumaTeam:The Payments Service Utility (PSU) is a standalone Support Unit incorporating payments-related technology, service management, governance and operations functions to ensure end-to-end accountability...

  • Disability Support Worker

    2 weeks ago

    Saint Marys, Tasmania, Australia ML Support Services Full time

    ABOUT ML SUPPORTWe are an energetic and dynamic organisation dedicated to supporting and empowering people to achieve their personal ambitions and enrich their futures. Working with us, you will be promoting health, wellbeing and social inclusion by supporting our customers to achieve their goals and aspirations.ABOUT THE ROLEWe are seeking Disability...

  • Production Support

    3 weeks ago

    St Marys, Australia Baker & Provan Pty Ltd Full time

    **The Company and The Role** The Production Support position has a broad range of responsibilities, which would suit a person who has attention to detail, willingness to learn and gains satisfaction from delivering a high quality service. Must have full working rights for this full time permanent position. **Job tasks and responsibilities** At various...

  • Support Worker

    2 weeks ago

    St Marys, Australia Lutheran Disability Services Full time

    **Introduction**: About us Lutheran Disability Services supports people with disability and their families with accommodation support (including Supported Independent Living) and community participation. We support people to have fun, connect to their community, learn new skills, increase independence and access accommodation support. Our support staff are...