Content Experience Operations

2 months ago

St Leonards, Australia Warner Bros. Discovery Full time

**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._**

**Who We Are **

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

The Content Experience department is a WBD Marketing division that unites content strategy and promotion, tooling, planning, data, and ingenuity to innovate our connection to our WBD audiences. A branch of this department is the Content Experience Operations team which seeks to advance our Merchandising, Content Planning & In-Stream Promotion team practices by improving workflows, collaborating with stakeholders for enhanced technology and tooling, and advising on strategies to best surface our content priorities. The Specialist will manage the daily support operations for ANZ region. This is a highly collaborative position, requiring a trusted advisor who cultivates effective working relationships across various WBD stakeholders.

**Responsibilities**
- Supports daily support operations for ANZ region, including but not limited to:

- Aligning with Product strategies to develop key features
- Closely working with Merchandising leads to support updated tooling
- Forecasting any risks and developing contingency plans
- Training Merchandising teams on new features and product launches
- Oversees Content Experience Operations team documentation to share with stakeholders and leadership.
- Works with Content Experience, Product, and Supply System team leads to identify new opportunities for efficiencies and improvement.
- Interfaces with partners to communicate team strategies, plans, and results.
- Works with the Content Experience Analytics team to determine how our tooling can best serve their findings.

**Qualifications** **&** **Experience**:

- Professional experience in project management, stakeholder management, and cross-functional communications.
- Proficiency in digital editorial & content operations, workflows, and live event creation tools.
- Previous experience in launching new products in collaboration with multiple team stakeholders which can include creative solutioning in a demanding environment.
- Pursues efficiency of operations and workflows with attention to detail, prioritization, and thorough organizational skills.
- Strong work ethic combined with a cooperative and collaborative team
- oriented attitude.
- Excellent interpersonal skills with the ability to establish productive relationships at all organizational levels.
- Passionate about all things content and the streaming customer experience.
- Ability to navigate a matrixed organizational environment.
- Must be able and willing to travel worldwide to meet with various teams and stakeholders.
- Microsoft Office 365 power-user. Familiarity with Confluence, Airtable and Monday preferred. Experience using CMS tools with the ability to gain deep knowledge of their functionalities.

**How We Get Things Done**

**Championing Inclusion at WBD

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