Back Office Administration and Customer Service
4 days ago
**Order management / order processing**
- **12mth contract**:
- **Great hourly rate**:
- **Globl company**:
- **Immediate start**
We have a vacancy for a back-office administration / order processing / fulfillment role.
This is a contract opportunity, of 12 months full time work with the possiblity of a securing a permanent full time position You will be working in an excellent team environment
Duties Involved:
- Processes incoming orders, inquiries and/or requests regarding products and/or services.
- Monitors delivery dates, initiates deliveries and manages backorders with proactive escalation as required
- Performs order management for assigned customers, manages and files clients' information in the information system etc.
- Supports customer remotely and onsite, and provides 1st level user support in case of arising issues.
- Processes, validates and confirms customer orders in SAP system
- Cooperates with clients and sales representatives to clarify orders and issues.
- Manages the logistics and transport mode with the customer in cooperation with the Supply Chain network including factory, freight forwarders and warehouse services
- Actively contributes to the ideas and implementation of productivity and customer experience improvement initiatives
The successful applicant will...
- **Be a customer service superstar**:
- Have exceptional time management skills
- Flexible and reliable in their approach to work
- Previous **SAP experience would be a bonus,** but not essential (the client is willing to teach on the job for the right person)
- Have **order management, order processing or logistics** experience
- Have the right attitude - a must - your attitude will be your success
- Excellent computer skills
**Job Types**: Full-time, Casual
**Salary**: $40.00 - $44.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Bayswater, VIC: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Office administration: 2 years (preferred)
- Data Entry: 2 years (preferred)
Work Authorisation:
- Australia (required)
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