Service Delivery Officers

2 months ago

Canberra, Australia Department of Finance Full time

Business Enabling Services Group / Ministerial & Parliamentary Services Division / HR Frameworks Branch
- APS 4 ($74,012 - $84,472) | Ongoing & Non-ongoing | Full-time & Part-time
- Canberra, ACT

**ABOUT THE BRANCH & SECTION**

Ministerial and Parliamentary Services (MaPS) is a Division within the Department of Finance delivering services to, and for government.

MaPS administers the employment framework for staff of parliamentarians and provides a number of HR and support services.

The Human Resources (HR) Frameworks Branch within MaPS is responsible for providing HR services including payroll, work health and safety, workplace rehabilitation, and education and training. The Branch is also responsible for policy development and advice in relation to the employment framework covering MOP(S) Act employees.

The HR Service Delivery Team is responsible for providing payroll, help desk and system administrative services to MOP(S) Act employees and is committed to improving service standards through innovation, systems and process enhancements.

**ABOUT THE** OPPORTUNITY**

We have several vacant positions at various levels in the HR Service Delivery Team within Ministerial and Parliamentary Services. Team members will be required to undertake tasks related to payroll and administrative processes and provide advice and support to approximately 2000 staff of parliamentarians throughout their employment cycle.

The team is primarily based in Canberra and has approximately 30 members split into sub-teams responsible for providing payroll, help desk and systems administrative services to staff employed under the Members of Parliament (Staff) Act 1984 (MOP(S) Act).

As an **APS 4 Service Delivery Officer** you will be required to undertake tasks of moderate complexity and work with limited direction.

Your duties will include:

- Working as part of a service delivery team in accordance with documented processes and procedures.
- Ensuring clients are paid accurately and on time including everything from on-boarding to off-boarding an employee under the MOP(S) Act.
- Undertaking more complex tasks and providing timely, accurate advice on the resolution of pay and employment conditions.
- Other duties as directed to ensure the outcomes of the Service Delivery Team are met.

For more information about the Branch & Section please see page 6.

**DETAILED VACANCY INFORMATION**

For detailed information about these roles, including the job specific capabilities, please refer to the downloadable vacancy pack, which can be accessed by clicking the hyperlink at the bottom of this page.

**ELIGIBILITY ADVICE & CANDIDATE NOTES**
- Under section 22(8) of the _Public Service Act 1999_, employees must be Australian citizens to be employed in the Australian Public Service (APS) unless the Agency Head has agreed otherwise, in writing.
- Successful applicants will be required to undergo the process to obtain and maintain, or continue to hold the required security clearance level for the role as indicated in the downloadable job pack. All Finance staff are required to have a minimum baseline security clearance prior to commencement.

**CONTACT INFORMATION**
- For specific questions relating to this job vacancy, please refer to the details on the contact officer located in the downloadable job pack.

Frequently Asked Questions Opens in new window

Frequently Asked Questions Opens in new window

2023-153 - Vacancy Pack Opens in new window

2023-153 - Vacancy Pack Opens in new window

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