Ict Service Delivery Support Officer

3 weeks ago

Canberra, Australia HAYS Full time

Exciting new ICT Service Delivery support position in a large Federal Government Department.

**Your new company**
You'll be working within a large Federal Government Department with a broad range of responsibilities to the state and public.

**Your new role**
As the ICT Service Delivery Support Officer you will be reporting to the ITSM Manager and supporting the ongoing delivery of core ITSM processes, including but not limited to Incident, Problem, Change and Knowledge Management. There will be a requirement to rotate through the different disciplines, allowing for a spread of knowledge and for individuals to continually contribute to the improvement of each process.
- Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams
- Assist with setting priorities for the work area, maintain team cohesion, and ensure quality of outputs
- Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication
- Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives
- Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning and liaison with other sections on policy, project or operational issues
- Provide education to both internal and external IT teams regarding agreed and published service management processes
- Provide regular reporting and statistics to management as required

**What you'll need to succeed**
- Knowledge of the Information Technology Infrastructure Library (ITIL) practices
- Exposure to IT Service Management (ITSM) principles, methodologies and procedures
- A service management attitude, with commitment to quality standards and continuous improvement
- Analytical skills and a structured, methodical approach
- Evidence of the ability to manage complex issues with IT services
- Experience working in an IT operational environment
- Strong communication, interpersonal and team skills
- Current Baseline Security Clearance

**What you'll get in return**
- Great hourly rate
- Long term contract extensions
- Supportive team environment

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2751573

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