Service Delivery Support Officer Contract

2 weeks ago


Canberra, ACT, Australia Recruitment Hive Full time
  • month contract – July 1st start
  • $60 – $85 per hour (inc-Super) – market estimate / negotiable
  • NV1 Security Clearance Mandatory
  • Barton Address, Canberra

Our client, a Federal Government organisation, who provide clear and persuasive advice to the government on how it might best tackle the significant issues facing Australia, are Seeking the experience of a Service Delivery Support Officer for a month contract based in Canberra (Barton).

Duties of the Service Delivery Support Officer

  • Assist with the management and improvement of Information Technology Infrastructure Library (ITIL) processes within the Service Delivery teams.
  • Drive Continuous Improvement, promote best practice, build strong partnerships, and facilitate timely communication.
  • Contribute to the development of team objectives for short term tasks and strategic planning for longer-term initiatives.
  • Perform research and analysis to make decisions that involve complex or escalated issues, longer-term planning and liaison with other sections on policy, project or operational issues.
  • Provide education to both internal and external IT teams regarding agreed and published service management processes.
  • Provide regular reporting and statistics to management as required.

Skills and Experience Required

  • Knowledge of the Information Technology Infrastructure Library (ITIL) practices.
  • Exposure to IT Service Management (ITSM) principles, methodologies and procedures.
  • A service management attitude, with commitment to quality standards and continuous improvement.
  • Analytical skills and a structured, methodical approach.
  • Evidence of the ability to manage complex issues with IT services.
  • Experience working in an IT operational environment.
  • Strong communication, interpersonal and team skills.

How to Apply

Please forward your resume to Ben Cousins at Recruitment Hive by clicking the Apply button, or email your resume to info @ citing Job ID: BC9414. Alternatively you may call Ben on Applications close 27/5/2024.



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