Customer Support Representative

5 months ago

Fairfield East, Australia Komatsu Full time

**The Opportunity**:
An exciting opportunity has arisen for a Spare Parts Interpreter/ Customer Support Representative to join our Customer Support Centre at our Head office in Fairfield or our Wacol office. This role highly supports internal and external customers for all queries regarding parts interpretation, quotes, sales orders and deliveries. Other duties include:

- Maintaining a high level of accuracy in part interpretation & order processing.
- Demonstrating an effective use in parts order & supply chain activities
- Establish and maintain effective channels of communication with all stakeholders.
- Cross-training in tasks outside regular duties to cover duties when other team members or branch staff are absent, on leave etc.
- Ensure KPIs are met.
- Provide regular feedback to customers on parts orders, backorders & delivery dates

**This role can be part-time (minimum three days per week) or full-time.**

**After training, this role can be remote/ WFH, or you may want a hybrid position. The choice is up to you**

**Role Located**:Fairfield, NSW or Wacol, QLD

**Komatsu benefits**:

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: Earn $5,000 (plus an additional $1,500 for HD Fitters) for referring a new employee to Komatsu

**What we are looking for**:

- Parts interpreting experience in a high-volume (Essential)
- Able to work flexible roster pattern starting & finishing between 7:30 - 19:30 & a rolling Saturday & public holiday (Essential)
- Well-developed numeracy, written and oral communication skills (Essential)
- Strong problem-solving skills & with an attention to detail (Essential)
- Ability to prioritise competing work tasks (Essential)
- Intermediate computer skills, specifically Microsoft Suite (Essential)
- Sound working knowledge of earth-moving equipment and strong mechanical aptitude (Desirable)
- An understanding of parts sales, logistics & supply chain (Desirable)
- Experience in inventory control and warehouse systems (Desirable)
- Komatsu offers a zero-harm culture in the workplace and a competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive._

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