Learning and Development Specialist
3 months ago
**Company Description**
At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.
We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely - without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.
We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.
**Job Description** About the opportunity**
Join our newly created** Global Operations** function as a **Learning & Development Lead **in **Melbourne** to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.
Reporting to the** Senior Operational Learning Manager,** you will be working across multiple verticals and regions to deliver learning and training solutions to build and enhance our Xplorer capabilities. Some of the other responsibilities include:
- Play a pivotal role in designing, implementing, and evaluating learning programs that align with organisational goals.
- Support the Senior Organisational Learning Manager in the day to day running of the team, mentoring and coaching the Operational Trainers.
- Utilise industry best practices to create engaging and effective learning materials, including e-learning modules, instructor-led training, and multimedia resources.
- Deliver engaging and interactive training sessions to employees at all levels, fostering a positive and participative learning environment.
- Implement assessment strategies to measure the effectiveness of learning program make data-driven improvements.
- Explore and leverage innovative technologies to enhance the delivery of learning solutions, such as learning management systems and virtual training platforms.
- Provide assistance, support and coaching to Team Leaders
For this position, we offer a hybrid and flexible working model, where you will spend 3 days per week in the office and 2 working from home.
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our four core values, have a positive outlook, are comfortable with ambiguity and thrive working in an ever-evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
Required qualifications for this role:
- Familiarity with traditional, virtual, and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations, blended learning, etc.)
- Excellent communication skills, interpersonal and leadership skills
- Ability to build and maintain successful and collaborative relationships in a matrix organisation.
- Credibility to influence fellow Xplorers, including people leaders and Executives
- Strategic thinking ability to create informed learning solutions that advance both the colleague and the customer experience
- Experience in working within a global organisation, adapting to different time zones
- Significant experience of working in a progressive L&D capacity, preferably in a call centre environment
- Able to work within a global organisation and accommodate working hours to support this
**Additional Information**
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
**Values and Life at Xplor**
Our four core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
Make life simple
Build for people
Move with purpose
Create lasting communities.
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
- 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
- #GiveBackDays/Commitment to social impact - 3 extra days off to volunteer and give back to your local community
- Unlimited access to LinkedIn Learning, plus regular career and growth conversations with your leader, as part of Xplor GPS
- Ong
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