Groups Coordinator

3 days ago

Sydney, Australia Autograph Collection Hotels Full time

Job Description

**Job Number** 23120823

**Job Category** Reservations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Pier One Sydney Harbour is Sydney’s leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour. Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney’s leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.

**Perks, Rewards, Motivations**
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends.
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month.
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities.
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
- Discounts on hotel rooms including all properties within the Marriott International group.
- Complimentary staff meals while on shift.

**Your Opportunity**
- Complimentary staff meals while on shift.
- Manage accommodation for room only & catering group blocks while ensuring all relevant information is entered and followed up.
- Enter group blocks into the Marriott reservations system within 24 hours of receipt.
- Ensure all group accommodation blacks are forecasted accurately.
- Rooming lists to be entered in E-tools 7 days prior to arrival of group.
- Manage Opera and Oxi rate code configuration, enter group routing and payment instructions.
- Proactively identify any operational challenges associates with his/her group and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Communicates group information for room only group blocks to the operational departments through BEO's, group resumes, group cover sheet and pre-convention meetings when needed.
- Effectively responds to and handles guest problems and complaints.
- Attends weekly group meetings.
- Assist with FIT reservations and checking the daily arrivals report as required.

**What we ask of you**
- Fluent in English, both written and verbal.
- Hotel reservation or front office experience is desirable.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

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