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Groups Coordinator
3 months ago
Additional Information $55,000 + Superannuation
Job Number
Job Category Reservations
Location Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Pier One Sydney Harbour is Sydney's leading lifestyle hotel, designed for experience seekers, built over the water on Sydney Harbour.
Fuelled by our love of the hyperlocal, Pier One is home to 189 designer rooms and suites, Sydney's leading event venues, awarded restaurant The Gantry, and vibrant pier with waterside bar and dining offerings.
Perks and Rewards:
- Discounts on hotel rooms within the Marriott International group.
- Fantastic flexible working policy.
- Complimentary Associate meals and coffee while on shift.
- Discounts on food & beverage, including our hatted restaurant
- The Gantry.
Your Opportunity:
- Manage accommodation for room only & catering group blocks while ensuring all relevant information is entered and followed up.
- Enter group blocks into the Marriott reservations system within 24 hours of receipt.
- Ensure all group accommodation blocks are forecasted accurately.
- Rooming lists to be entered in Etools 7 days prior to arrival of group.
- Manage Opera and Oxi rate code configuration, enter group routing and payment instructions.
- Proactively identify any operational challenges associated with his/her group and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Communicates group information for room only group blocks to the operation departments through BEO's, group resume, group cover sheet and preconvention meetings when needed.
- Effectively responds to and handles guest problems and complaints.
- Responsible for the billing/payment group blocks.
- Attends weekly group meeting.
- Assist with FIT reservations and checking the daily arrivals report as required.
Skills, Education and Experience:
- A genuinely warm & welcoming demeanor.
- Personable communication skills.
- Strong customer and associate relation skills.
- Display a growth mindset and display initiative.
- You are reliable and flexible with the ability to work various shifts.
- Previous hotel experience is preferred.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.
