Groups Coordinator

4 weeks ago

Sydney, Australia Marriott International, Inc Full time

**Job Number** 23090386

**Job Category** Reservations

**Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, NEW SOUTH WALES, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Pier One Sydney Harbour is a five-star destination hotel, located on the magnificent Sydney waterfront. Fueled by our love of the hyperlocal, Pier One Sydney Harbour fashions a space for guests to celebrate their passions, their curiosity and to discover the true essence of a Sydney lifestyle.

**Perks, Rewards, Motivations**
- Discounts on hotel rooms including all properties within the Marriott International group.
- Discounts on food & beverage, including our hatted restaurant The Gantry.
- Recognition programs to keep you motivated.
- Wellbeing & mindfulness programs to ensure you stay healthy in and out of work.

**Your Opportunity**
- Manage accommodation for room only & catering group blocks while ensuring all relevant information is entered and followed up.
- Enter group blocks into the Marriott reservations system within 24 hours of receipt.
- Ensure all group accommodation blocks are forecasted accurately.
- Rooming lists to be entered in E-tools 7 days prior to arrival of group.
- Manage Opera and Oxi rate code configuration, enter group routing and payment instructions.
- Proactively identify any operational challenges associated with his/her group and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
- Communicates group information for room only group blocks to the operation departments through BEO’s, group resume, group cover sheet and pre-convention meetings when needed.
- Effectively responds to and handles guest problems and complaints.
- Responsible for the billing/payment group blocks.
- Attends weekly group meeting.
- Assist with FIT reservations and checking the daily arrivals report as required.

**What we ask of you**
- A genuinely warm & welcoming demeanor.
- Energising motivation - its infectious - no job is too big or too small.
- Great attention to detail.
- Hotel reservation or front office experience is desirable.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

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