Associate Customer Service Consultant

4 months ago

Sydney, Australia HUB24 Group Full time

You will be joining a fun and inclusive team, with room for career development and growth either within our Customer Service team, or the wider business.

**_This role is permanent full-time and will work from home 3 days per week, spending the remainder of the week in the office. Role is based in our Sydney CBD office. _**

**What you will do**:

- Liaise with intermediate/senior customer service consultants to resolve unusual and complex customer requests, following the escalation process as required
- Maintain customer relationships and provide exceptional customer experience regarding the effective use of the Class suite of platforms
- Assist with the development of Knowledge Base articles, help documentation, and other training materials for new and existing features and/or processes
- Be up to date with the features of Class platforms and how they are applied in typical business processes through internal and external training, documentation and other resources
- Raise system issues, enhancement requests, and provide product feedback for review & validation, in line with the escalation process

**About you**:

- No specific qualifications required but a formal degree\certificate qualification in Accounting or Information Technology very highly regarded
- Ability to work in a fast-paced environment
- Excellent written and oral communication skills
- Ability to listen and ask probing questions to understand customer concerns
- Ability to troubleshoot issues and determine resolutions to complex issues and then communicate those resolutions to clients, team members, other staff members and other stakeholders

**Desirable, but not a deal breaker**:

- Experience in working in the accounting industry and / or help desk environment
- Familiarity with ATO tax lodgements and ASIC requirements for company registration and ongoing corporate requirements
- Knowledge of Australian Trust and Superannuation legislation and practice

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