Associate Consultant

5 months ago

North Sydney, Australia WorkForce Software Full time

WorkForce Software is the first global provider of workforce management solutions with integrated employee experience capabilities. Our software products adapt to each organisation’s needs - no matter how unique their pay rules, labour regulations, and rosters - while delivering a breakthrough employee experience at the time and place work happens. EmpLive is helping some of APJ’s most innovative organisations optimise their workforce, protect against compliance risks, and increase employee engagement to unlock new potential for resiliency and optimal performance. Whether employees are deskless or office workers, unionised, full-time, part-time, or casual, EmpLive makes managing your workforce easy, less costly, and more rewarding for everyone.

Over one thousand organisations with more than 4 million users in over 80 countries rely on WorkForce Software solutions to streamline compliance, reduce labour costs, provide more intuitive tools to their employees, and achieve strategic HR on a global basis.

The Associate Consultant works with more senior team members to help deliver our EmpLive BAU changes in a way that solves the unique business challenges for each customer. The Associate Consultant works with the Services project teams to help ensure EmpLive is being developed comply with the needs of the customer and are delivered successfully by gathering and defining the customer’s documented requirements and validating their expected results. They continue to develop their skills in consulting, leadership client relationships, and in the knowledge of EmpLive.

**Responsibilities**
- Responsible for participating in the gathering and identifying customer business requirements from users, customers, and other stakeholders. This includes creating, maintaining business requirement documents, noticeable use cases and process diagrams.
- Understanding in best practices during the implementation of Workforce Management Software
- Help maintain requirements and keep records of important project artifacts in designated project repository
- Organise multiple tasks and prioritise as needed to meet deadlines
- Attend and participate in team meetings
- Follow process and continuously improve skills by following procedures and processes established by the Deliver Manger or Director of Services
- Provide status updates with Project Managers, customers, and stakeholders on project status
- Partner with all WFS internal teams during project phases to ensure successful customer implementation
- Assist internal WFS team with software testing along with roll out and go-live activities such as data loads and system initialisation
- Become familiar with aspects of AU/NZ labour laws and how they impact employers and their employees
- Conduct web-based and on-site customer solution workshops
- Attend training courses and undertake self-learning as required to further develop the skills and knowledge necessary for continued success
- Maintain internal training certifications as required
- Able to consider the customer needs in the development of strategic plans
- Troubleshoot issues and escalate problems to appropriate technical experts
- Track billable and non-billable project hours
- Work on project implementation assignments and follow standard practices and procedures in analysing situations or data

**Requirements**:

- Entrepreneurial mindset required, as the role needs capability of rapidly shifting focus and responding to ever-changing conditions
- Strong communication skills both written and verbal
- Possess basic problem-solving skills
- Knowledgeable of and understand common implementation principles and lifecycle
- Capability to exercise mature judgement
- Demonstrate technical aptitude to learn quickly and adapts to new circumstances
- Ability to work with a dynamic, customer-focused team and establish excellent working relationships internally and externally
- Demonstrate a strong desire to grow functionally and technically as a professional consultant
- Familiarity with or background in HR, Payroll, or Workforce Management, considered a bonus

**Travel**
- Ability to travel up to 10% - 15%

**Education**
- Bachelor’s degree or equivalent experience

**Why You Should Join the WorkForce Team?**
- Performance Bonus
- Career Development and Training - Be the CEO of your career
- Diversity, Equity, and Inclusion Initiatives including committees such as:

- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Parental Leave

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.

To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equita

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