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Implementation Consultant

4 months ago

Sydney, Australia Charterhouse Full time

**Payment**:

- **Software implementation & integration**:

- **Growing company**

A role within the Payments team with responsibility across a range of areas to support the business and both internal and external stakeholders.

**RESPONSIBILITIES**:

- **Manage software implementations and integration partners.**:

- **Present integration options, benefits and solutions.**:

- **Subject matter expert for integrations and major software enhancements.**:

- Represent partner interests and coordinate solutions.
- Provide product support to internal teams for new enhancements and functionality options.
- Create technical stories as required including input into UX and required functionality
- Assist with partner briefings, design, roll out and support of integration solutions, working with various external partners and internal IT teams.
- Oversee system configurations - settings, web snippets, options and comms templates.
- Draft and update technical integration documentation

**WORKING RELATIONSHIPS**
- **Internal**: works with the IT, sales, marketing, operations, customer support and other teams to contribute to the successful onboarding and operation of clients and partners.
- **External**: engages and meets with clients and partners, particularly software integration partners.

**EXPERIENCE**
- **Strong experience and understanding of technology, APIs and other integration technologies.**:

- **Implementation / integration experience**:

- Ability to document, brief and demonstrate system usage and operational processes to stakeholders.
- Ability to understand the scope of, and undertake, user acceptance testing
- Ability to effectively communicate integration options and benefits to generate interest.
- Create and communication solutions with internal and external stakeholders.
- Operational and partner relationship skills.
- Exceptional solution and problem-solving abilities and experience.
- Desire to work in an agile team with an eagerness to learn and pitch in across multiple tasks
- Strong interpersonal skills, verbal and written communication skills.

Salary up to 115k + super + bonus

**HOW TO APPLY