![ANZ Banking Group](https://media.trabajo.org/img/noimg.jpg)
Service & Enablement Specialist
2 months ago
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things
- whether they’re buying a home, building a business or saving for things big or small.
As a Service & Enablement Specialist you will be responsible for providing exceptional service, fulfilment & billing support to our Institutional customers, with a specific focus on Transaction Banking products and services.
**Note**: this role is a 12 month contract)
**Role Location**: 11 Waymouth St, Adelaide, South Australia
**Role Type**: 12 month secondment (Internal)/ Fixed Term contract (External), Full-time
What will your day look like
Your responsibilities will include, but not be limited on the following:
Responding to/taking ownership of customer/internal stakeholder enquiries within SLA and in an efficient and customer centric manner
Supporting customers with preparation of fulfilment documents/forms (account opening & amendment forms etc)
Being the first point of contact to resolve customer concerns and issues to create a positive experience
Escalating enquiries to support/technology teams where required
Building and maintaining good collaborative working relationships with internal stakeholders (Account Managers, Service Managers, Product Partners etc)
Educating customers on self-service opportunities
Identifying and calling out continuous improvement opportunities aimed at improving customer & banker experience
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills
- Customer coaching mindset
Leadership experience
Role models a strong customer focus, preferably with retail experience
Enjoys working in a collaborative team environment
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative and keen to try new things i.e. new technologies
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.
But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
Job Posting End Date
09/03/2023, 11.59pm, (Melbourne Australia)
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