Service Desk and Desktop Support Contracts

2 weeks ago

Canberra, Australia HAYS Full time

Great opportunity for IT Support professionals with contracts finishing on June 30th

**Your new company**

The organisation in question is a regulatory body responsible for ensuring the safety and security of civil aviation operations within Australia. It is an independent authority that works closely with the aviation industry, government agencies, and other stakeholders to maintain and enhance aviation safety standards.

The primary objective of this organisation is to promote and uphold the highest levels of safety in civil aviation. It achieves this by developing and enforcing regulations, standards, and procedures that govern various aspects of aviation operations. These regulations cover areas such as aircraft maintenance, pilot licensing and training, air traffic management, and airport operations.

The organisation plays a crucial role in the certification and oversight of aviation organisations and individuals operating within Australia. It conducts inspections, audits, and assessments to ensure compliance with safety regulations and standards. By monitoring and evaluating safety practices, it identifies potential risks and hazards and takes appropriate measures to mitigate them.

**Your new role**
- IT Support: Collaborate with the CASA Desktop and Service Desk team to deliver IT support services. This includes providing assistance via telephone, remote access, and face-to-face interactions. Resolve technical issues, troubleshoot problems, and ensure timely resolution of incidents or service requests.
- Customer Service: Deliver exceptional customer service by promptly triaging, resolving, or escalating IT-related incidents or service requests. Maintain a professional and helpful approach to assist users with their technical needs.
- Collaboration: Work co-operatively and collaboratively with the Information Technology Branch team and other stakeholders across the agency. Foster effective communication and teamwork to ensure smooth IT operations and alignment with organisational goals.
- Additional Responsibilities: Undertake other related tasks as requested by the Team Leader or Section Manager. Adapt to changing priorities and contribute to the overall effectiveness of the IT support function.

**What you'll need to succeed**
- Exceptional Customer Service Skills: Demonstrated ability to deliver exceptional customer service, ensuring a positive user experience while assisting with IT-related inquiries or issues.
- Adaptability: Ability to thrive in a fast-paced and occasionally frantic IT support environment. Capable of managing multiple tasks and priorities effectively while maintaining a high level of professionalism and attention to detail.
- Experience in Technology Support: Preferably a minimum of 1 year of experience in a technology support role at an enterprise level. Alternatively, a demonstrable combination of training and experience that aligns with the responsibilities of the position.
- Effective Communication: Strong written and oral communication skills, particularly when discussing technical matters with non-technical individuals. Ability to explain complex concepts in a clear and concise manner, ensuring effective communication and understanding.
- Baseline Security Clearance

**What you'll get in return**
- Great hourly rate
- Strong and supportive team environment
- High-performing business unit
- Continuous Hays Aftercare throughout your engagement
- 12-month contract with a 12-month extension
- A supportive, career developing employer

**What you need to do now**

**LHS 297508**#2779976

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