Service Desk and Desktop Support Contracts
7 months ago
Great opportunity for IT Support professionals with contracts finishing on June 30th
**Your new company**
The organisation in question is a regulatory body responsible for ensuring the safety and security of civil aviation operations within Australia. It is an independent authority that works closely with the aviation industry, government agencies, and other stakeholders to maintain and enhance aviation safety standards.
The primary objective of this organisation is to promote and uphold the highest levels of safety in civil aviation. It achieves this by developing and enforcing regulations, standards, and procedures that govern various aspects of aviation operations. These regulations cover areas such as aircraft maintenance, pilot licensing and training, air traffic management, and airport operations.
The organisation plays a crucial role in the certification and oversight of aviation organisations and individuals operating within Australia. It conducts inspections, audits, and assessments to ensure compliance with safety regulations and standards. By monitoring and evaluating safety practices, it identifies potential risks and hazards and takes appropriate measures to mitigate them.
**Your new role**
- IT Support: Collaborate with the CASA Desktop and Service Desk team to deliver IT support services. This includes providing assistance via telephone, remote access, and face-to-face interactions. Resolve technical issues, troubleshoot problems, and ensure timely resolution of incidents or service requests.
- Customer Service: Deliver exceptional customer service by promptly triaging, resolving, or escalating IT-related incidents or service requests. Maintain a professional and helpful approach to assist users with their technical needs.
- Collaboration: Work co-operatively and collaboratively with the Information Technology Branch team and other stakeholders across the agency. Foster effective communication and teamwork to ensure smooth IT operations and alignment with organisational goals.
- Additional Responsibilities: Undertake other related tasks as requested by the Team Leader or Section Manager. Adapt to changing priorities and contribute to the overall effectiveness of the IT support function.
**What you'll need to succeed**
- Exceptional Customer Service Skills: Demonstrated ability to deliver exceptional customer service, ensuring a positive user experience while assisting with IT-related inquiries or issues.
- Adaptability: Ability to thrive in a fast-paced and occasionally frantic IT support environment. Capable of managing multiple tasks and priorities effectively while maintaining a high level of professionalism and attention to detail.
- Experience in Technology Support: Preferably a minimum of 1 year of experience in a technology support role at an enterprise level. Alternatively, a demonstrable combination of training and experience that aligns with the responsibilities of the position.
- Effective Communication: Strong written and oral communication skills, particularly when discussing technical matters with non-technical individuals. Ability to explain complex concepts in a clear and concise manner, ensuring effective communication and understanding.
- Baseline Security Clearance
**What you'll get in return**
- Great hourly rate
- Strong and supportive team environment
- High-performing business unit
- Continuous Hays Aftercare throughout your engagement
- 12-month contract with a 12-month extension
- A supportive, career developing employer
**What you need to do now**
**LHS 297508**#2779976
-
Casual Desktop Support
7 months ago
Canberra, Australia Total IT Global Full timeProvide 1st line IT support to end-users with their computing devices like desktop, laptop, mobile, printers, basic network devices and other IT peripherals, which includes testing, identifying, repairing, resolving, and documenting end user technical issues without violating the hardware warranty or security compliance requirement - Reimaging computers/hard...
-
Service Desk Officer
3 days ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH99290_1677723138 **Contact** Michelle Somlyay **Posted** 26 minutes ago Service Desk Officer - ** 3 month contract + 2 x 3 month extensions**: - ** Canberra - on site 9-5pm Monday to Friday**: - ** Must have Baseline Security Clearance** **The...
-
Ict Desktop Support Technician
7 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Canberra - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$100 - AU$110 per hour - Contact name: - Daniel Crowe- Job reference: - BBBH1077_1675063495 - Published: - about 2 hours ago Cleared ICT are supporting a government department who are looking to engage ICT Desktop Support Technician with...
-
Desktop Support Officer
3 days ago
Canberra, Australia Chandler Macleod Full timeAs one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals. Our Federal Government client is seeking to...
-
Desktop Support Officer
7 months ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/JA0898**Title**: - Desktop Support Officer - 2nd Support - Federal Govt!**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 6mths + 12mths**Description**: - **Exciting opportunity within a Federal Government Department**: - **Initial 6 month contract + 12 month extension...
-
Service Desk Officer
5 days ago
Canberra, Australia Hudson Australia Full timeAs a Service Desk Officer, you will provide administrative support to staff that is informed and directed by your knowledge of the ICT service support function and undertake research and analysis activities as needed. You will be expected to produce Standard Operating Procedures (SOPs) that will assist the Service Desk technicians and also encourage and...
-
Service Desk
3 days ago
Canberra, Australia HiTech Personnel Full time**Reference #**: - JF/NL0616**Title**: - Service Desk - Microsoft Windows, Microsoft Office, Microsoft SCCM ITIL**Category**: - ICT**Location**: - ACT**Work Type**: - Contract**Remuneration**: - $Neg**Term**: - 12 months**Description**: - **Start an exciting career within a Federal Government Department**: - **Lucrative 12-month contract with...
-
Ict Service Desk Support Analyst
5 days ago
Canberra, Australia HAYS Full timeService Desk Support hybrid role! **Your new company** You will be engaged by a Federal Health related Agency who is charged with assuring the wellbeing of all Australians. **Your new role** In your new role, you will be support to both internal and external stakeholders. The role works closely with associated Business areas, internal technical teams, and...
-
Aps4 Service Desk Analyst
3 days ago
Canberra, Australia Comcare Full timeThe Technology and Information Management (TAIM) team maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful frontline function for desktop and end...
-
Aps4 Service Desk Analysts
3 months ago
Canberra, Australia Comcare Full time2x Ongoing vacancies in Canberra. A merit pool will be created and may be used to fill similar ongoing or non-ongoing positions in Canberra and Melboune **Overview of the Team** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership,...
-
Aps6 Desktop Support Officer
7 months ago
Canberra, Australia HAYS Full timeAre you passionate about technology and helping others? **Your new company** This Government Agency is a leading legal institution committed to excellence in service delivery. They operate across multiple states, providing essential services to the community. As part of this dedicated ICT Team, you’ll play a crucial role in ensuring seamless technology...
-
Service Desk Analyst
2 months ago
Canberra, Australia Telstra Full time**Employment Type **:Permanent **Closing Date **:5 Nov 2024 11:59pm **Job Title **:Service Desk Analyst **Job Summary** As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of...
-
Desktop Support Analyst
2 months ago
Canberra, Australia MinterEllison Full time**Location**: Canberra **Contract Type**: Permanent MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...
-
Service Desk Analyst
4 months ago
Canberra, Australia Telstra Full timeEmployment Type Permanent Closing Date 4 Oct 2024 11:59pm Job Title Service Desk Analyst Job Summary As a Complex Customer Service Specialist, you use your great customer skills combined with your product and process knowledge to positively impact our customers’ experience. You directly contribute to the retention and growth of customers by being a...
-
Desktop Support
5 days ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** AU$40 - AU$50 per hour **Job Type** Full Time **Ref** BBBH94565_1665469594 **Contact** Jordan Wagstaff **Posted** about 1 hour ago Our client is an organisation in the Defence industry that is at the forefront of technology and is one of the leaders in Australia's National Security. They are...
-
IT Service Desk Analyst
7 days ago
Canberra, Australia Talent International Full time**Job Details**: **Location** Canberra **Salary** Negotiable **Job Type** Contract **Ref** BBBH94695_1665633991 **Contact** Jaela Smith **Posted** about 4 hours ago - **Level 1.5 Support - 1st point of contact for ICT incidents**: - ** 12 month contract**: - ** Must be an Australian Citizen** **Our Client** Our Client has over 30 years'...
-
Desktop Support Analyst
7 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$300 - AU$301 per day - Contact name: - Daniel Crowe- Job reference: - BBBH437_1674974010 - Published: - 1 day ago Cleared ICT are recruiting for a Desktop Support Analyst, for on-going IT support work within a defence...
-
Desktop Support Analyst
3 days ago
Canberra, Australia Cleared ICT Full timeLocation: - Australian Capital Territory - Sectors: - Cyber Security, Engineering, ICT - Employment type: - Contract - Salary: - AU$300 - AU$301 per day - Contact name: - Daniel Crowe- Job reference: - BBBH437_1672955079 - Published: - about 13 hours ago Cleared ICT are recruiting for a Desktop Support Analyst, for on-going IT support work within a...
-
Aps6 Service Desk Team Leader
7 months ago
Canberra, Australia Comcare Full time**Overview of the Team and role** The Technology and Information Management (TAIM) Unit maintains Comcare’s Information, Communication and Technology (ICT) infrastructure and provides strategic leadership, governance, solutions and advice for the effective management of information. Client Services team within TAIM provides a responsive and respectful...
-
Service Desk Analyst
3 months ago
Canberra, Australia Unisys Full time**What success looks like in this role**: - Act as an initial single point of contact to provide 1st level IT support. - Respond to and resolve customer requests or incidents providing fast and efficient, customer service. - Perform standard diagnostics to initiate the problem management workflow process. - Strive for a high level of first-contact...