Head of Operations, Retail Products

6 months ago

Sydney, Australia HSBC Full time

-Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

The Head of Product Operations reports directly to the Head of Retail Products, Wealth and Personal Banking (WPB) Australia. You will be responsible for the commercial growth of revenue and portfolio balances through ensuring the effective delivery and maintenance of strategy, management of operational resilience and remediation. You will also support the management of the balance sheet and product base is integral to the success of HSBC retail bank in Australia. This role is integral in delivering HSBC’s ambition to grow its base of main-banked customers, and to make it easy and rewarding for customers to bank with us.

Your main responsibilities will include:

- Management of HSBC’s agreed important business services for Wealth & Personal Banking so we can provide these critical services to customers and ensure meet local APRA CPS 230 and UK PRA and FCA regulatory obligations.
- Management of remediation activities for Wealth and Personal Banking, including resolution of customer remediation, ongoing review and implementation of quality controls to data, customer contact and payment processes.
- Management of a consolidated retail product strategy for HSBC’s Wealth and Personal Banking business, ensuring an effective operating rhythm to meet key deliverables, and the alignment of the Retail Product strategy to Australia and ASP Wealth and Personal Banking strategies.
- The role holder will enjoy working in a fast-paced environment where the teams are focused on results and have a strong sense of accountability.
- The role will require thought leadership, collaboration and accountability for managing relationships with key internal and external partners across multiple geographies. Internal relationships include WPB, regional and global banking counterparts, local IT, banking operations and Transformation.
Requirements

To be successful in this role, you will need:

- Tertiary qualifications in Finance and/or business-related field or related discipline.
- A minimum of 10 years’ management experience. Global or Regional experience advantageous.
- Strong transformation and governance experience, having delivered key programs/ enhancements which have realised their goals
- Product management experience delivering tools where activation/ behavioural changes are required to realise benefits.
- Strong technical comprehension, likely demonstrated by the delivery of complex program with extensive collaboration across a broad set of stakeholders including IT, Operations, Risk, Distribution teams.
- Commercially focussed with experience of contributing to the delivery of impactful strategies within a complex, multi-cultural environment.
- Previous demonstrated experience in working with senior stakeholders including Executive teams and Board
- Excellent communication skills (verbal and writing) as well as developed interpersonal skills, demonstrating the ability to communicate at all levels of an organisation; building engagement and able to present complex information in a structured and balanced manner
- Success in the role depends on working effectively with multiple stakeholders across multiple cultures and geographies. The need to be able to navigate HSBC, influence and build consensus is therefore key. The ideal role holder will have extensive experience in collaborating with multiple markets and cultures to achieve success.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

  • Head of Retail and Product Development

    6 months ago

    Sydney, Australia NSW Museum of Applied Arts and Sciences Full time

    **Head of Retail and Product Development** **Clerk Grade 11-12, Temporary up to 4 years** **Powerhouse Parramatta** The Head of Retail and Product Development will be at the forefront of creating a dynamic Powerhouse retail and design brand. This brand will develop and showcase captivating and culturally enriching products that reflect the Powerhouse's...

  • Head of Product

    6 months ago

    Sydney, Australia SustainRecruit Full time

    **Classification**: Digital **Job Location**: - Sydney NSW**Contract Type**: Full Time **Salary**: + Bonus + Car Are you a visionary Head of Product with a strong connection with data, innovation and product development who wants to work for an iconic Australian brand?... well look no further **About the Role** My client are a well known B2C brand that...

  • Head of Product

    8 months ago

    Sydney, Australia Jivaro Full time

    Join an incredibly successful retailer. - Flexible working. - Highly creative position. Our client is seeking an experienced and results-driven Head of Product responsible for the end-to-end product management process, from strategic planning and design management to buying, production, and critical path oversight. Additionally, the role includes...

  • Head of Retail Credit Strategy

    2 weeks ago

    Sydney, Australia Commonwealth Bank of Australia Full time

    Head of Retail Credit Strategy & Assurance **Do work that matters**: Risk Management is responsible for developing and deploying the risk frameworks to allow the Group to take conscious exposures to credit, market, operational, compliance and insurance risks within a Board-approved appetite. RBS Risk Management supports RBS in effectively optimising...

  • Head of Tea Retail Operations

    4 weeks ago

    Sydney, New South Wales, Australia T2 Tea Full time

    Immerse yourself in the world of specialty teas at T2, a B Corp Certified Organisation.We are passionate about delivering exceptional customer experiences and encourage our customers to explore the art of brewing the perfect cup.T2 values courage, curiosity, creativity, passion, generosity, and accountability, which we believe are essential for building a...

  • Retail Operations Coordintor

    6 months ago

    Sydney, Australia Marcs DL Support Office Full time

    **Retail Operations Coordinator**: **_ sass & bide_**_ is a highly creative Australian designer label dedicated to the strong, the obscure & the beautiful, leading the culture of fashion for bold and individualistic women._ **_ David Lawrence_**_ has been designing for Australia's Professional Women for over 40 years. Never compromising on fabrication and...

  • Retail Operations Coordintor

    7 months ago

    Sydney, Australia Marcs DL Support Office Full time

    **Retail Operations Coordinator**: **_ sass & bide_**_ is a highly creative Australian designer label dedicated to the strong, the obscure & the beautiful, leading the culture of fashion for bold and individualistic women._ **_ David Lawrence_**_ has been designing for Australia's Professional Women for over 40 years. Never compromising on fabrication and...

  • Head Of Production

    4 months ago

    Sydney, Australia DNEG Full time

    Description Position at DNEG The Role DNEG Sydney offer a Flexible WFH Policy  The Head of Production is an instrumental role within the organisation, responsible for the oversight of all productions within the studio. The HOP is responsible for guiding both the strategic andday-to-day areas of production, including bidding on all shows in...

  • Global Head of Product

    7 months ago

    Sydney, Australia HR GO Recruitment Full time

    **Global Head of Product**: **New South Wales - Sydney** **up to $181000 per annum, Super + Bonus** **Permanent** Engineering - Job Reference - 610986 **Global Head of Product** **Sydney** **Salary Circa $180,000 p.a. + Super + Bonus** **Permanent, full time** *** Are you looking for a senior role where you can use your extensive product development...

  • Head of Retail

    6 months ago

    Sydney, Australia The Talent Mill Full time

    **Now Hiring | Contemporary Designer Brand | Sydney or Melbourne** The brand | This Fashion group has 5 stores and a thriving online channel across Australia and New Zealand across two brands. The first a contemporary designer brand that is universally loved for its simplistic and modern design grounded in American cool. The second a well loved...

  • Head of Delivery

    6 months ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Head of Product

    6 months ago

    Sydney, Australia Macquarie Technology Group Full time

    **About Us** We’re growing, not slowing, here at Macquarie Telecom Group because we’re passionate about doing things differently. There’s something special about working for Macquarie Telecom. We’re not the biggest in the industry, where you’re just a number. We’re not tiny enough that you’ve never heard of us. We’re in that sweet spot where...

  • Head of Planning

    6 months ago

    Sydney, Australia Talent Matters Full time

    AU & NZ Fashion Retailer - 100 + stores - Generous salary including bonus - 1 day WFH - Waterloo Head Office **The Company** Our client is a growing and successful apparel retailer with over 100 retail stores and a strong Ecommerce presence, both in Australia and New Zealand. Well-known for their quality products at affordable price points, they are...

  • Senior Retail Operations Leader

    4 weeks ago

    Sydney, New South Wales, Australia Frontline Retail SA Full time

    About Our Client">Frontline Retail SA is a leading retailer offering an extensive range of products for home, craft, and lifestyle.We are known for our dynamic and fast-paced environments, seeking a highly motivated and experienced Senior Retail Operations Leader to lead our team.About the Role">As the Executive Store Manager, you will oversee all aspects of...

  • Head of Data Products Operation

    7 months ago

    Sydney, Australia Westpac Banking Corporation Full time

    Head of Data Products Operation & Optimisation **How will I help?** Working directly with the Group Head of IMDO, this role provides strategic guidance, leads and directs the development and delivery of the Group's operating model and guidelines related to information management. This includes robust guidelines that connects/leverages existing policies,...

  • Head of Business Service Owner

    6 months ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Head of Product Portfolio Strategy

    8 months ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Head of Retail

    6 months ago

    Sydney, Australia The Talent Mill Full time

    **Now Hiring | Contemporary Designer Brands | Sydney** The brand | This Fashion group has 5 stores across Australia and New Zealand across two brands. The first a contemporary designer brand that is universally loved for its simplistic and modern design grounded in American cool. The second a well loved multi-branded offering that offers an ever evolving...

  • Head of Product Portfolio Strategy

    6 months ago

    Sydney, Australia HSBC Full time

    -Job description Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture...

  • Global Head of Product

    7 months ago

    Sydney, Australia RHL Recruitment Full time

    Direct and manage the Engineering team - Support and collaborate with all other departments - Design, plan, implement, manage and control all product activities **Global Head of Product** **Sydney** **Salary Circa $180,000 p.a. + Super + Bonus** **Permanent, full time** Are you looking for a senior role where you can use your extensive product development...