Head of Delivery

7 months ago

Sydney, Australia HSBC Full time

-Job description

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

Our ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in capabilities for long term growth including and digital capability to deliver a premium service to our customers.

Wealth and Personal Banking (WPB) Product Operations team is responsible for the delivery of diverse mix of initiatives relating to product, product services and operations. In this role you will be accountable for leading the delivery function including identification, priortisation of initiatives and embedding core delivery processes within the broader team. You will collaborate with Product team, WPB teams and group functions (Operations, Risk, Technology).

Your main responsibilities will include:

- Lead the prioritization and development of WPB Product initiatives, including the establishment of the Product Delivery function within the WPB Product team.
- Accountable for the successful delivery of approved WPB Product initiatives and change management to support the WPB Product Business.
- Provide appropriate data and reporting to support live projects, and post implementation reporting for lessons learned and benefit realization.
- Coach and embed core Delivery Practices across the broader WPB Product team through the delivery of initiatives and change process.
Requirements

To be successful in this role, you will need:

- Bachelor’s degree in a Finance and/or business-related field with relevant experience in business/change/project management in financial services, preference for retail banking experience.
- Experience with both waterfall and agile project management/ delivery methodology, with comprehensive knowledge of external environment (risk, regulatory, political, competitors etc.)
- Strong program governance capabilities ensuring effective senior management oversight.
- Excellent communication skills and proven stakeholder-engagement experience, ideally with both technical and non-technical stakeholders.
- Strong ability to use data-driven insights to develop business plans within the broad context of strategic goals and change them as results warrant.
- Thorough understanding of retail deposit operations, pertinent regulations impacting retail banking.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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