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Housing Consultant

2 months ago

Kent Town, Australia Fairmont Homes Full time

**What we offer**:

- A competitive salary
- Employee Assistance Program
- Reward & Recognition Program
- 3 wellbeing days provided annually in addition to standard leave
- A thriving workplace culture focused on a core values framewor

**The Role**:
The Housing Consultant’s role is to help facilitate the client’s journey from initial enquiry to final contract, providing advice and expertise on all aspects of building (including product design/costs/planning and the Fairmont build process).

**Main responsibilities**:

- Ensure a deep knowledge of the Fairmont building journey, Signature range, and applicable options to personalise the home.
- Work with clients in ensuring the integration of finance and land to present the complete solution.
- Provide support to clients post contract signing to minimise delays and cancellations.
- Develop and deliver lead generation and contract sales targets.
- Develop strong relationships with Homeward Finance to assist clients with pre-approval / savings plans / to unlock financial capacity to convert.
- Work collaboratively and contribute to the growth of ideas and innovations within the Fairmont team.
- Maintain communication channels and standards of professionalism to ensure a positive customer experience.
- Support administration with the processing and workflow of clients.

**What you will bring**:

- Be highly motivated and skilled demonstrating consistently strong performance by meeting expected targets.
- Excellence in providing customer service, to ensure a customer is satisfied with Fairmont’s product and service.
- Exceptional organisational skills, able to stay focused on different tasks, and meet deadlines.
- Superior negotiation skills with the ability to reach an agreement that's acceptable to both the customer and Builder.
- Genuine enthusiasm and excitement for the housing industry, design, and a passion for helping and talking to people.
- Proven sales ability.
- Completed studies in design and / or construction are desirable (including real estate licence).
- Current driver's licence and a car.

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