Customer Service Officer

2 months ago

Canberra, Australia FinXL Full time

**Job details**:

- Posted 30 May 2023
- SalaryNegotiable
- LocationCanberra
- Job type Contract
- DisciplineTelecommunications
- ReferenceCR/022426_1685423274

**Job description**:
**12 months initial contract**

**Australian Citizens with NV2 Security Clearance (preferred)**

**Flexible Working Location**

FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.

***

**Requirements**:
***

As a Customer Service Officer, you will demonstrate strong commitment and drive in ensuring effective service delivery to customers. You will be responsible for providing specialist customer service and support to the products, services and processes provided to a key Federal Government Department.
- Facilitate, lead and actively participate in programs of work/initiatives/forums, both internal and customer facing, that ensure the delivery and ongoing improvement of service to the Department.
- Foster open communications between all stakeholders, establish relationships and clear understanding of accountabilities
- Monitor the development of the program/projects aligned to customer expectations, continual service improvement and the Department's account business strategies.
- Be an effective point of escalation for customers and stakeholders, as required, to manage and resolve s
- Development of partnerships between customers, vendors and sub-contractor organisation to address business opportunities

**Key Responsibilities**
- Drive ongoing proactive improvement of operations and the quality of services provided to the Department.
- Participate in the design of new processes, process enhancements and performance measures required as a result of new product or services development/enhancement activities,
- Maximise operational and resource efficiency in the delivery of services to the Department.
- Identify, develop and implement programmes designed to improve operational efficiency, effectiveness and customer satisfaction.
- Provide quality advice to Department personnel, management, peers and Organisational staff based on the technical, service and delivery knowledge and understanding of operations.
- Provide regular reporting on activities and specific project progress as required.

**What you need to succeed**

To be successful in the role, you'll bring skills and experience in:

- Previous experience ICT environment
- Strong communication and interpersonal skills
- Understanding of IT Service Management Practices
- ITIL certification (minimum ITIL v3 Foundation)
- The ability to influence others and deal with conflicting priorities
- Excellent organisation skills
- Attention to detail
- Proactive and enthusiastic work ethic

FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.

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