Personal Assistant

2 weeks ago


Melbourne, Australia NAB - National Australia Bank Full time

**Work type**: Permanent Full time
**Location**: VIC- Melbourne CBD

As a **Personal Assistant,** you will provide administrative support to two Executives within the Customer Resolution and Remediation leadership team.
- **Showcase your passion for providing superior PA support**:

- **Utilise your exceptional time management skills & keen eye for detail**:

- **Make your impact in a highly engaged team**

Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper. We currently have an opportunity for a driven Personal Assistant who has a proactive and can-do attitude.

You will oversee and provide a high level of support to the Executives within the Customer Resolution and Remediation team. This will be done by undertaking a wide range of administrative, organisational, analytical and advisory duties, both complex and discrete, associated with the overall management and operation of the business unit.

**Your responsibilities will include**
- Pro-actively manage the Executive’s diary including scheduling appointments and dealing with competing priorities and invitations.
- Travel management, as required
- Onboarding / offboarding of executives’ direct reports, including creating roles in SAP, SAP movements, ordering provisioning (laptops, log-ins, etc.)
- Ensure enquiries are dealt with in a professional and effective manner, through either personally handling enquiries or delegating them to appropriate person
- Proactively work with the supported executives to prioritise their workload and call out volume issues and seek additional work where capacity is available
- Being part of the leadership team and helping to drive a thriving, positive culture where we deliver great outcomes to customers

**What you will bring**
- Exceptional organisational skills and a keen eye for detail
- Superior interpersonal and time management skills
- Excellent skills with Microsoft Office productivity suite (especially Outlook)
- Articulate and professional communicator
- Ability to collaborate with a wide range of stakeholders and build effective relationships
- Ability to quickly context-switch as priorities change throughout the day

By joining the Customer Resolution and Remediation team, you are committing to putting our customers’ needs first every time. You will be ambitious for growth; always curious and learning from colleagues. You will speak honestly, always valuing the time and opinion of others. You will own your work, doing what’s right, even when it’s hard.

**NAB, invested in you**

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

If you think this role is the right fit for you, we encourage you to apply. To view full details, please refer to the Role Purpose Statement available.


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