Customer Retention Specialist

5 months ago

Sydney, Australia JD Recruitment Full time

Please Note: Visa holders (e.g., Working Holidays) are encouraged to apply. We will discuss potential visa sponsorships if you meet the requirements.

Position Overview:
Owing to remarkable growth in our trade professional base, we are expanding our account management team to enhance client support. We seek enthusiastic Inside Sales Account Managers who excel in phone-based interactions. This role involves overseeing a substantial number of accounts, nurturing client relationships, and surpassing performance targets.

Why Join Our Sales Team:
Enjoy uncapped commissions, comprehensive benefits, attractive perks, and equity through our Employee Share Program.

High performers are recognized and rewarded via the Achievement Club with enticing incentives and prizes.

Become a part of an accomplished team within an industry-leading setup.

Benefit from leave options such as birthdays, anniversaries, and volunteering, as well as up to 5 days of negative leave.

Your Value Addition:
Manage a portfolio of around 500 trade businesses across Australia.

Serve as the dedicated point of contact, handling approximately 80 outbound and inbound calls daily.

Provide exceptional customer service for a world-class experience.

Oversee the complete life cycle of trade professionals' campaigns, including onboarding, growth, and retention.

Exceed monthly revenue targets while retaining and expanding your portfolio.

Your Profile:
Possess a minimum of 2 years of experience in roles such as Account Management, Sales, Retention, or Customer Service.

Demonstrated success in high-volume sales, evidenced by meeting sales, retention, or similar KPIs.

Flourish in dynamic, fast-paced sales team environments.

Exhibit excellent time management skills and quick thinking abilities.

Exposure to online marketing or advertising is advantageous.

About the Organization:We are an Australian-owned tech company listed on the ASX. Our core mission is to transform the trade industry, and we operate via technology-enabled platforms. We have a diverse team across different regions, all committed to innovation and excellence.

A Glimpse Inside Our Culture:
Consistently ranked as one of the best places to work in Australia.

Engage in impactful work within a collaborative, innovative, and transparent environment.

Join a close-knit, diverse team that embraces challenges and new opportunities.

Utilize in-house coaching for personal and professional development.

Benefit from well-being initiatives, including access to an Employee Assistance Program, meditation space, daily breakfast, fresh fruit, and diversity celebrations.

Enjoy a vibrant office location in Sydney CBD, equipped with indoor and outdoor collaboration areas.

Foster social connections through regular team activities, Friday socials, and company parties.

Diversity Matters:
At our core, we value innovation and collaboration, which thrive in a diverse and inclusive team. We prioritize your character, teamwork, and leadership qualities over meeting every requirement.

**Salary**: $44,502.10 - $101,053.01 per year

**Benefits**:

- Work from home

Ability to commute/relocate:

- Sydney Central Business District, NSW 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Sydney Central Business District, NSW 2000

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