Customer Service Manager

5 months ago

Wetherill Park, Australia Michael Weinig Australia Pty Ltd Full time

Due to our expansion, we are currently seeking a self-motivated individual for the position of Customer Service Manager / Service Operation Manager. We are looking for an enthusiastic leader who grows others to achieve high-performance, a hands-on leader, who will roll up their sleeves to get the job done, with strong analytical skills and meticulous attention to detail, sound problem solving capability, creativity and solutions focussed, a” can do” attitude and a strong work ethic.

Reporting to the Managing Director your new role will involve:

- Develop relationships with key clients, manage and delegate workflow throughout the team.
- Engage with your team to promote effective and ongoing communication.
- oversight of the day-to-day operations of the Customer Service team and implement a service workflow with maximum performance.
- training and developing team members to reach their full potential, you are the coordinating link between sales and service.
- establishment and maintenance of customer service standards and support the service team in their daily business.
- acquiring in depth knowledge of the entire organisation's product range
- responsible for our showrooms and support the team preparing for product demonstrations.

You are someone with strong leadership, influencing, communication and interpersonal skills, with a demonstrated ability to champion the voice of customers to create meaningful, transformational change. Your experience and skills are:

- Outstanding team leadership abilities, with a focus on coaching, guiding, and mentoring, fostering a collaborative and empowering team environment.
- Extensive experience reinventing the customer service model and transforming service to new levels.
- Have experience with German company culture.
- Service experience with woodworking machines and the ability to do product demonstrations. Product management experience
- Proven problem-solving skills with demonstrated ability to analyse and evaluate to improve functional and cross business work processes, generate a high level of employee commitment and improved levels of customer service and engagement.
- Demonstrated experience in developing and implementing customer service strategies.
- You have experiences with CRM systems (preferably Salesforce) and excellent skills with Microsoft Office
- Strong verbal and written communication skills in English and German

If you are looking to take the next step in your career and develop your skills in a growing, professional, and friendly work environment, we would love to hear from you

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- Company car

**Language**:

- German (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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