Customer Service Manager

3 days ago

Wetherill Park, Australia Michael Weinig Australia Pty Ltd Full time

Due to our expansion, we are currently seeking a self-motivated individual for the position of Customer Service Manager / Service Operation Manager. We are looking for an enthusiastic leader who grows others to achieve high-performance, a hands-on leader, who will roll up their sleeves to get the job done, with strong analytical skills and meticulous attention to detail, sound problem solving capability, creativity and solutions focussed, a” can do” attitude and a strong work ethic.

Reporting to the Managing Director your new role will involve:

- Develop relationships with key clients, manage and delegate workflow throughout the team.
- Engage with your team to promote effective and ongoing communication.
- oversight of the day-to-day operations of the Customer Service team and implement a service workflow with maximum performance.
- training and developing team members to reach their full potential, you are the coordinating link between sales and service.
- establishment and maintenance of customer service standards and support the service team in their daily business.
- acquiring in depth knowledge of the entire organisation's product range
- responsible for our showrooms and support the team preparing for product demonstrations.

You are someone with strong leadership, influencing, communication and interpersonal skills, with a demonstrated ability to champion the voice of customers to create meaningful, transformational change. Your experience and skills are:

- Outstanding team leadership abilities, with a focus on coaching, guiding, and mentoring, fostering a collaborative and empowering team environment.
- Extensive experience reinventing the customer service model and transforming service to new levels.
- Have experience with German company culture.
- Service experience with woodworking machines and the ability to do product demonstrations. Product management experience
- Proven problem-solving skills with demonstrated ability to analyse and evaluate to improve functional and cross business work processes, generate a high level of employee commitment and improved levels of customer service and engagement.
- Demonstrated experience in developing and implementing customer service strategies.
- You have experiences with CRM systems (preferably Salesforce) and excellent skills with Microsoft Office
- Strong verbal and written communication skills in English and German

If you are looking to take the next step in your career and develop your skills in a growing, professional, and friendly work environment, we would love to hear from you

Pay: $70,000.00 - $90,000.00 per year

**Benefits**:

- Company car

**Language**:

- German (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Work Location: In person

  • Customer Service Manager

    1 week ago

    Wetherill Park, Australia Strategy One Human Resources Full time

    Our client, A global provider of premium commercial and residential floor coverings has an exciting opportunity available for a Customer Service Manager to join thier friendly and supportive team based in Wetherill Park on a full-time permanent basis.In a nutshell, your main responsibilities are:Handling all complaints and problems from customers Organising...

  • Customer Service

    2 months ago

    Wetherill Park, Australia Australian Lifting Centre Full time

    Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making...

  • Customer Service

    4 hours ago

    Wetherill Park, Australia Australian Lifting Centre Full time

    Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. The purpose of this role is to fulfil customer’s requirements starting from customer inquiry to after sales service, making...

  • Customer Service

    2 months ago

    Wetherill Park, Australia Australian Lifting Centre Full time

    Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after sales and administration in our busy Wetherill Park Office. This Role is varied and as a part of the team would be required to be able to perform other non customer service duties. We...

  • Customer Service

    3 weeks ago

    Wetherill Park, Australia Australian Lifting Centre Full time

    Australian Lifting Centre is a leading wholesaler in the lifting and rigging industry. We have branches nationally and are seeking a customer service officer to look after order processing and customer service in our busy Wetherill Park office. The purpose of this role is to fulfil our customers requirements including customer enquiry, processing orders,...

  • Customer Service

    1 week ago

    Wetherill Park, Australia SB Recruitment Pty Ltd Full time

    Work Monday to Friday 8.30am to 5pm Conveniently located in Wetherill Park with onsite parking Salary $65k plus superThe Company.With continuous growth on the cards, locations in over 100+ countries and orders up to 39,000 per day in peak season this leading designer, manufacturer and distributor is a leader in the field and their Australian operation is...

  • Customer Service

    2 months ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    3 weeks ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    2 months ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    2 months ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    3 weeks ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    4 hours ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    **About us**: We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as...

  • Customer Service

    1 week ago

    Wetherill Park, Australia A&J AUSTRALIA Full time

    About us:We design manufactures, markets rigid plastic for the chemical, food and oil industries. We are also a member of APPMA, and our customising includes the integrated design of packaging components, complete finish product services. In the past 20 years, we supplied high quality, satisfaction goods and services across Australia as well as supporting...

  • Customer Service Agent

    2 months ago

    Wetherill Park, Australia Hanson Full time

    Customer Service Agent | Sydney We are looking for reliable, proactive, and adaptable individuals with a passion for service and a positive "can do" attitude to join our friendly, committed and successful Customer Service Centre team. With a strong team culture, we are committed to our peoples' growth and well-being. Reporting to the NSW Head of Sales...

  • Customer Service Agent

    3 weeks ago

    Wetherill Park, Australia Hanson Full time

    Customer Service Agent | Sydney We are looking for reliable, proactive, and adaptable individuals with a passion for service and a positive "can do" attitude to join our friendly, committed and successful Customer Service Centre team. With a strong team culture, we are committed to our peoples' growth and well-being. Reporting to the NSW Head of Sales...

  • Customer Service Representative

    1 week ago

    Wetherill Park, Australia Carbonetics Full time

    We are looking for an enthusiastic Customer Service Representative to join our team in the automotive industry! - based in Wetherill Park, this is a part time role with the possibility of it growing to a full time role in the near future. You will be responsible for providing support to various customer service needs within the organisation. Carbonetics, is...

  • Customer Service Assistant

    1 week ago

    Wetherill Park, Australia HR Ambassador Full time

    Immediate Start:- Monday Friday (Day shift):Wetherill ParkOur client is a leader in the furniture industry and is looking for an experienced Dispatch Officer with exceptional customer service skills.Key details; Answering enquiries from customers and internal staff regarding delivery issues Provide knowledgeable, courteous and helpful customer service to...

  • Customer Service Representative

    2 weeks ago

    Wetherill Park, Australia people2people Full time

    Convenient Western Sydney Location with parking onsite! - Offering up to $70K + super - Work for an industry leader **The Company**: People2people are working with the largest industry leader in building material distribution. Offering innovation and a range of solutions to their customers, the company is a trusted supplier and operates in all major...

  • Customer Service Coordinator

    2 months ago

    Wetherill Park, Australia Labour Hire and Recruitment Full time

    FULL TIME WORK - GROWING COMPANY - GREAT WORKING ENVIRONMENT **ABOUT THE ROLE**: The primary purpose of this role, located in Wetherill Park for a major Mattress manufacturer, is to provide exemplary customer service solutions and ensure the best customer service experiences possible. The breadth of this role will see you working across all customer...

  • Customer Service Representative

    1 week ago

    Wetherill Park, Australia Active Recruitment Pty Ltd Full time

    More than 1 position available Great team environment Training provided Information Session on the 1st March 2023Looking for a fresh start in your career? Look no further We have an exciting opportunity that offers career progression and the chance to work alongside an outstanding team.As a Customer Service Representative, you'll be responsible for providing...