Claims Consultant

6 months ago

Melbourne, Australia TAL Full time

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Your employee benefits include**:

- Hybrid working options
- A secure full time and permanent job opportunity
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Diverse business with multiple career pathways - we have over 30% internal mobility.

**Job Description**:
Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct.

Working in the Group Claims
- **CBUS** team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,
- Independently manage a portfolio of life insurance claims end-to-end for **CBUS**
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Ensure active engagement with external treating doctors, rehabilitation consultants as well as in house medical and legal specialists and delivering timely outcomes for our customers
- Provide exceptional customer service in accordance with our philosophy, policy and claims procedures
- Participate in case conferences, peer case discussions, and instructing third party service providers.

**Qualifications**:
To be successful in this role you will have,
- Experience in a similar role within insurance claims assessing/ claims management
- Life insurance experience highly desirable; income protection, TPD, death, trauma or lump sum claims
- Workcover claims assessing viewed favourably too
- Medical, vocational, rehabilitation and/or legal experience relating to injury or TPD
- The ability to build rapport and empathy with customers during difficult times
- Experience helping the customer return to work or their best life
- Have a strong customer and key stakeholder focus with sound communication & decision making skills

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice. We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

LI-Hybrid

LI Claims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

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