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Claims Consultant
1 month ago
Suncorp Group is a leading insurance company in Australia, committed to making a difference for people and communities. We are currently seeking an exceptional Claims Advisor to join our team.
This role offers the opportunity to work in a dynamic and supportive environment, where you will be responsible for reviewing workplace injury claims and assessing liability, managing claims to a return-to-work outcome.
Key responsibilities include:
- Reviewing medical, financial, investigative and rehabilitation reports to assist in the accurate assessment of individual claims
- Ensuring legislative compliance timeframes are met in conjunction with ongoing review of medical, financial investigative and rehabilitation reports
- Auditing appropriate strategies to resolve claims cost effectively
- Providing early access to suitable rehabilitation so that injured claimants can achieve optimal recovery from their injuries
- Delivering an excellent level of customer service to the legislative authority, employers, and injured workers through compliance with legislation, timely response times and efficiency in processing
To succeed in this role, you will need to demonstrate:
- Prior experience in claims management and customer service, with a proven track record of delivering results
- The ability to show empathy and compassion for customers
- Strong priority management and organisational skills
- Excellent verbal communication skills – listening, building rapport, communicating complex information, and negotiating with a variety of stakeholders including claimants, third-party providers, external bodies and internal teams
- Well-developed administrative and written skills, and the ability to manage all aspects of each claim within the restraints of legislation
- A strong commitment and high degree of integrity to help meet and exceed customer expectations
We offer a competitive salary package, which includes:
- A base salary of approximately $80,000 - $120,000 per annum, depending on experience
- A range of flexible working arrangements, including hybrid working options
- Discounts and offers on retail products, banking and insurance services
- Access to paid parental leave entitlements
- Ongoing training and career development opportunities
About Suncorp Group:
We are a proud member of the Suncorp Group family, a leading Australian insurance company with a long history of innovation and community support. Our purpose is to build futures and protect what matters, and we are committed to making a positive impact on our customers and communities.
