Member Support Manager Pennant Hills

6 months ago

Sydney Northern Suburbs, Australia Fitness First Full time

**About Fitness First**:
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.

**The opportunity**:
The Member Support Manager (MSM) at our Pennant Hills club is responsible for taking overall management of the member experience. They lead a team of Member Support Consultants (MSC), to achieve new sales targets and achieve member retention budgets, whilst overseeing front desk operations to ensure each of our members receives exceptional, personalised service.

The MSM is a motivational leader with the ability to mentor a team and lead by example. tasked with mentoring their team and giving them the tools to succeed in their role. They use their sales expertise, organisational capabilities and excellence in customer service to imbue their team with the behaviors needed to create a thriving Fitness First club, where members can achieve and exceed their goals.

**Key responsibilities**:

- Manage the daily workflow of the club's MSC team ensuring the club reaches monthly sales targets
- Achieve your own individual proportionate monthly and annual sales targets to contribute to the success of the team
- Create a structure to ensure that the MSC team achieves their daily minimum performance criteria
- Assist with the delivery of sales training to develop the MSC team
- Achieve member retention and growth budgets on a monthly basis
- Support the Club and Regional Manager in developing initiatives to drive membership growth
- Support the Club Manager in developing the MSC fortnightly roster

**About you**:

- Able to demonstrate proven sales and customer service experience with a clear ability to hit KPIs
- An understanding of the cycle of selling, and various sales techniques including up-selling and cross-selling
- Previous experience of managing the customer journey to achieve successful customer outcomes - an understanding of customer retention strategies and metrics is highly regarded
- Previous experience of managing and mentoring a team
- Ability to set and motivate others towards a goal
- Experience using business computer systems
- Current First Aid and CPR certificates

**What we can offer you**:
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.

**In addition, we offer**:

- A competitive OTE of $80,000 made up of base salary and commission, plus super
- A complimentary Platinum Fitness First membership
- Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
- Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
- Ongoing training and support to develop your customer service, sales and leadership skills through our Gold Certification and Emerging Leader awards

**About Fitness & Lifestyle Group**:
We are proud to be part of Fitness and Lifestyle Group (FLG). FLG's portfolio of globally renowned fitness brands includes Goodlife Health Clubs, Fitness First Australia, Jetts, Zap, and Barry's. FLG has 500+ physical locations across Australia, New Zealand, Vietnam, Singapore, and Thailand. Our 10,000+ employees currently help almost a million people live happier, healthier and more active lives, delivering 65 million+ workouts per year.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

  • Member Support Consultant Pennant Hills

    6 months ago

    Sydney Northern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Member Support Consultant Pennant Hills

    6 months ago

    Northern Beaches, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Membership Manager Pennant Hills

    7 months ago

    Northern Beaches, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Teacher Technology

    6 months ago

    Sydney, Australia NSW Government -Teaching Service Full time

    **Position Information**: Pennant Hills High School is a large, coeducational, comprehensive high school with an enrolment of 1,140 students, including 31% from non-English speaking backgrounds and twelve students who identify as Aboriginal and/or Torres Strait Islander. There are academically selected classes in Stage 4. The school has a proud tradition of...

  • Head Teacher Science

    6 months ago

    Sydney, Australia NSW Government -Teaching Service Full time

    **Position Information**: Pennant Hills High School is a large, coeducational, comprehensive high school with an enrolment of 1,140 students, including 31% from non-English speaking backgrounds and twelve students who identify as Aboriginal and/or Torres Strait Islander. There are academically selected classes in Stage 4. The school has a proud tradition of...

  • Teacher Software Design and Development

    3 months ago

    Sydney, Australia NSW Teaching Service Full time

    **Position Information**: Pennant Hills High School is a large, coeducational, comprehensive high school with an enrolment of 1,130 students, including 31% from non-English speaking backgrounds and nine students who identify as Aboriginal and/or Torres Strait Islander. There are academically selected classes in Stage 4. The school has a proud tradition of...

  • Fashion Manager

    6 months ago

    Melbourne Northern Suburbs, Australia Frontline Recruitment Full time

    **Store Manager** **Womens Fashion** **Uni Hill** Join a thriving women's fashion retailer located at Uni Hill as their next dedicated Store Manager. This business is committed to providing stylish and quality clothing options for women at the outlet, whilst offering exceptional customer service to all. **Key Responsibilities in the Role**: As the Store...

  • Retail Store Butchers

    6 months ago

    Sydney, Australia Harris Farm Full time

    Locations available across Sydney including Mosman, Pennant Hills, Lindfield, Drummoyne and Lane Cove - Great Employee Benefits including Victorinox Knife Kit and 25% off staff discount - Competitive Salary Packages ranging from $80,000 to $100,000 - Locations available across Sydney including Mosman, Pennant Hills, Lindfield, Drummoyne and Lane Cove - Great...

  • Member Support Consultant Castle Hill

    6 months ago

    Sydney Western Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Discount Grocery Duty Manager

    7 months ago

    Melbourne Northern Suburbs, Australia Frontline Recruitment Full time

    **Discount Grocery Duty Manager - Endeavour Hills** As a Duty Manager, you'll be instrumental in the day-to-day operations of the store, ensuring efficiency, customer satisfaction and team coordination. Reporting to the Store Manager and Assistant Manager, you'll play a key part in maintaining high standards and driving the business forward. **About the...

  • Technical Support Officer, Clerk Grade 5/6

    7 months ago

    Sydney, Australia NSW Government -School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Member Support Manager Essendon

    6 months ago

    Melbourne Northern Suburbs, Australia Goodlife Health Clubs Full time

    **About Goodlife Health Clubs**: As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more...

  • Teacher Learning and Support

    6 months ago

    Sydney, Australia NSW Government -Teaching Service Full time

    **Position Information**: Murray Farm Public School has earned a reputation for academic, sporting and cultural excellence. The school draws students from established areas in Carlingford, North Rocks and West Pennant Hills. The current enrolment of 943 has a Non-English Speaking Background (NESB) population of 85%. Less than 1% of students identify as...

  • Apprentice Landscape Constructor

    1 month ago

    Sydney, New South Wales, Australia Australian Training Company Full time

    Career Opportunity in Landscape ConstructionA 4-year apprenticeship program is available for candidates interested in pursuing a career in landscape construction. The apprenticeship includes on-the-job training and 1 day per week at TAFE, with no fees.The successful candidate will have the opportunity to learn various trade skills, including carpentry,...

  • Business Development Manager Castle Hill

    1 month ago

    Northern Beaches, Australia Commonwealth Bank Full time

    We are seeking a skilled Business Development Manager to join our Castle Hill branch, as part of our Small Business Banking team at Commonwealth Bank.Role OverviewThis is an exciting opportunity for a seasoned commercial lending professional to facilitate great customer conversations, understand their business and personal needs, and provide relevant and...

  • Teacher Learning and Support

    2 months ago

    Sydney, Australia NSW Teaching Service Full time

    **Position Information**: Murray Farm Public School has earned a reputation for academic and cultural excellence. The school draws students from established areas in Carlingford, North Rocks and West Pennant Hills. The current enrolment of 880 has a Non-English Speaking Background (NESB) population of 87.6%. Less than 1% of students identify as Aboriginal...

  • Member Support Consultant Hornsby

    2 months ago

    Sydney Northern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Member Support Consultant Macquarie

    7 months ago

    Sydney Northern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Member Support Consultant Mosman

    6 months ago

    Sydney Northern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...

  • Member Support Consultant Macquarie

    7 months ago

    Sydney Northern Suburbs, Australia Fitness First Full time

    **About Fitness First**: A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that...