Customer Service Manager

1 month ago


Chester Hill, Australia Ferngrove Pharmaceuticals Pty Ltd Full time

Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products. The company is looking for an experience Customer Service Manager to join us in our head office on a permanent full-time basis.

**The Role**:
**Key responsibilities include, but are not limited to**:

- Lead, manage, and oversee the customer service team to ensure high standards of customer satisfaction.
- Develop and implement strategies to improve customer experience and streamline service processes.
- Collaborate closely with internal teams (sales, supply chain, and production) to ensure timely delivery and resolution of customer issues.
- Handle customer complaints and escalations, ensuring prompt and effective resolution.
- Monitor key performance indicators (KPIs) for the customer service department, ensuring targets are met and exceeded.
- Identify opportunities for service improvements and provide recommendations to senior management.
- Train, mentor, and motivate the customer service team to achieve their full potential.
- Ensure compliance with company policies and relevant regulations within the pharmaceutical industry.

**Key requirements**:

- At lease Advance Diploma level qualification in the related field.
- Minimum 5 years’ experience in a similar role
- English and Mandarin bilingual language skills are essential
- Strong leadership and team management abilities
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal skills

Pay: $75,000.00 - $80,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Advanced Diploma / Associate Degree (required)

**Experience**:

- Customer Service Manager: 5 years (required)

**Language**:

- Mandarin (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person



  • Chester Hill, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products. The company is looking for an experience Customer Service Manager to join us in our head office on a permanent full-time basis.The Role:You will lead the customer service team to deliver exceptional support and...


  • Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is looking for an experienced Customer Service Manager to lead our customer service team. The successful candidate will have a proven track record in customer service management and a strong commitment to fostering a customer-centric culture.Key Responsibilities:• Lead the customer service team to deliver...


  • Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Job DescriptionFerngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.About the Role:We are seeking an experienced Customer Service Manager to join our head office on a permanent full-time basis. As a key member of our team, you will be responsible for leading the...


  • Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a licensed Contract Manufacturing facility, specializing in complementary medicines and health food products.The company is seeking an experienced Customer Service Manager to lead the customer service team and deliver exceptional support to customers.The ideal candidate will possess strong leadership and communication...


  • Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    About the Role:Ferngrove Pharmaceuticals Australia is a renowned contract manufacturing facility, specializing in complementary medicines and health food products. We are seeking an accomplished Customer Service Manager to join our team on a permanent, full-time basis.The ideal candidate will lead our customer service team to deliver outstanding support and...


  • Chester Hill, New South Wales, Australia Ferngrove Pharmaceutical Full time

    Ferngrove Pharmaceuticals Australia is a Contract Manufacturing facility, specializing in complementary medicines and health food products, and is looking for a Customer Service Manager to join its head office on a permanent full-time basis.The Role:You will lead the customer service team to deliver exceptional support and enhance customer satisfaction. The...


  • Chester Hill, Australia Seafood Delight Full time

    **Seafood Delight** is seeking a **Customer Service Team** **Member** to join our team at our Chester Hill location. **Responsibilities**: - Greet customers in a friendly and welcoming manner - Take orders accurately and efficiently - Answer customer inquiries and provide information about our products and services - Handle customer complaints and resolve...

  • Store Manager

    5 months ago


    Chester Hill, Australia EG Group Full time

    **$68,000 base salary + Super + Bonus + Discounts**: - **Permanent Full Time (40 Hours)**: - **Location: Chester Hill, 2162** We are looking for a Full Time Store Manager in **Chester Hill **to lead and develop your frontline team, through clear direction, customer focus and operating standards to drive store performance through sales, profit and...


  • Box Hill, Australia Sherry Consultant Services Pty Ltd Full time

    Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home...

  • Assistant Manager

    3 months ago


    Chester Hill, Australia Chester Hill Hotel Full time

    **Assistant Manager - Chester Hill Hotel** - $74,000 Base Salary + Super + Bonus + Discounts - Excellent long-term growth opportunities for the career-minded - Exclusive discounts and benefits - check out our benefits at the bottom of this ad On Waldron Road in the heart of Chester Hill, the Chester Hill Hotel is a local favourite in Sydney's...


  • Rouse Hill, New South Wales, Australia IMB Bank Full time

    {"Job Overview": "At IMB Bank, we are seeking a highly skilled Customer Service Manager to join our dynamic team. As a key member of our branch, you will be responsible for providing exceptional customer service, exploring new opportunities to find the right financial solutions, and assisting in the completion and management of the branch’s daily...


  • Castle Hill, Australia Myer Full time

    **Job no**: 942369 **Work type**: Permanent / Full time **Location**: Castle Hill **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here,...


  • Rouse Hill, New South Wales, Australia IMB Bank Full time

    About the RoleWe are seeking a highly skilled and motivated Banking Operations Manager to join our team at IMB Bank. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, while also contributing to the development and implementation of our banking operations.Key ResponsibilitiesProvide...


  • Chester Hill, Australia Woolworths 360 Full time

    **Cleaning and Trolley Collection Team Member - **Woolworths **Chester Hill**: - **Be part of our cleaning and trolley collection team** - **Part time and casual opportunities available, with flexibility to work early mornings (starting at 6am) or late nights (finishing at 10pm), including weekends** - **Start your career journey with a company that has...


  • Chester Hill, New South Wales, Australia Healthcarelink Support Full time

    Practice Manager Job DescriptionWe are seeking a highly organized and self-motivated Practice Manager to run the business operations of our healthcare practice. The successful candidate will be responsible for managing day-to-day operations, hiring and training administrative staff, managing finances, and ensuring compliance with industry regulations.Key...


  • Rouse Hill, New South Wales, Australia IMB Bank Full time

    Dynamic banking professional required for leadership and operations role Transform customer experiences and drive financial growth with IMB Bank As a key member of our Rouse Hill team, you will focus on leadership, operations, compliance, and lending while helping customers achieve their financial goals. Your key responsibilities will include:Delivering...


  • Chester Hill, Australia Woolworths Full time

    **Fresh Service Team Member**: From meats and cheeses to antipasto, you’ll handle some delicious products. With a focus on behind the glass ‘in the deli’, we deliver a consistent and fresh customer service experience with our wide range of products. Always ensuring product quality, date checks and the highest food safety standards. **Woolworths, a job...


  • Red Hill, Queensland, Australia Lancemore Hotel Group Full time

    Job DescriptionAs a Customer Service Manager with the Lancemore Hotel Group, you will play a vital role in ensuring exceptional guest experiences across our boutique hotels. We are seeking an experienced professional to lead our Front Office team and drive service excellence.Key Responsibilities:Develop and implement strategies to enhance customer...


  • Castle Hill, Australia Austdac Pty Limited Full time

    _Austdac Pty Limited is a manufacturing and design solutions company based in Castle Hill. We are seeking an experienced Customer Service Manager to join the team. Reporting to the Head of Sales you'll help expand our customer base whilst maintain relationships with our current customers._ - Your responsibilities include:_ - _leading and coaching a team of 5...


  • Chester Hill, Australia Woolworths Full time

    **Woolworths Trolley Collection & Store Cleaning - Woolworths Chester Hill**: **Focusing on store hygiene, cleanliness and trolley accessibility both inside and outside the store, you will help deliver a positive shopping experience for our Woolworths customers. **When you will be needed**: **We have shifts available **Monday to Sunday 3am to 7am** **Must be...