Complaints Officer

2 weeks ago

Melbourne, Australia Office of the Ombudsman Victoria Full time

Location: Melbourne | CBD

Job type: Other / fixed-term & ongoing roles available

Organisation: Office of the Ombudsman Victoria

**Salary**: $91,418 - $103,725

Occupation: Customer Service/Call Centre

Reference: VG/SF/ER/1707456

The Victorian Ombudsman is seeking to employ a VPS 5.1 Complaints Officer who can work with the Statutory Functions team in either a fixed term or ongoing capacity.

The Victorian Ombudsman is seeking to employ a **VPS 5.1 Complaints Officer** who can work with the Statutory Functions team in either a fixed term or ongoing capacity.

**Available opportunities**:

- VPS 5.1
- $91,418 to $103,725
- plus 10.5% employer superannuation contribution

**You will bring to this opportunity**:

- High service work ethic
- An interest in public law and policy
- Able to manage difficult conversations
- Able to manage competing priorities

**How to apply**:
To be considered for this role, you must include:

- a 1-page Cover Letter addressing the **Key Selection Criteria** as outlined in the Position Description;
- a Resume, no longer than 5 typed pages **(PDF)**

Applications close **midnight **on** Tuesday 28 March 2023**

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

VO is committed to supporting our employees balance their work and life commitments. All requests for flexible working arrangements will be considered in line with operational requirements. The types of flexibility may differ from role to role.- Criminal Record check
- Working with Children check
- Statutory Declaration
- Confidentiality Agreement
- Conflict of Interest check
- Evidence their vaccination against COVID-19 status as an inherent requirement of all roles at VO

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