IT Technician Desktop Support Infrastructure

2 weeks ago


Brisbane, Australia u&u Recruitment Partners Full time

u&u Recruitment Partners are proud to be partnering with one of Queensland's largest Government Departments to recruit multiple IT Technicians to assist with a state-wide Network & Hardware Infrastructure upgrade program. This is an initial 12-month day rate contract based our of a Brisbane CBD Head Office with some state-wide travel required.

The School ICT Infrastructure Refresh Program (SIIRP) is a multi-year program of works, consisting of a number of different initiatives that directly improve ICT infrastructure in schools and corporate regional offices.

**This program aims to deliver**:
More reliable network connectivity for schools;
Reduced security risks on school network infrastructure;
Improved user experience when accessing and utilising internet-based services; and

Improved maintainability of network and telephony infrastructure.

As the IT Technician you will have responsibility for the following:
Provide strong technical support capability, ensuring requests align with set standards and procedures and meet agreed service levels, with the capability to develop and improve operating procedures where necessary;
Liaise with school representatives and operational teams within the department, in relation to the deployment of new technology and solutions;
Identify and investigate issues and incidents using an analytical problem-solving approach to maintain and support a large and complex ICT environment;
Coordinate with operational teams and contribute to the successful installation and decommission of IT hardware, systems and networks;
Provide appropriate information on incident reviews and statistical reports within the environment which can be consumed by team leaders, management and other departmental staff;
Contribute to the preparation of written and verbal advice, including briefing papers and technical documentation for the consideration of management and clients in relation to information technology services;
Maintain a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards and best practices, proactively seeking improvements in the way in which work is undertaken; and

Act as an integral part of the departmental ICT operations teams, providing leadership, mentoring and technical expertise to peers within operational teams, school representatives and other departmental staff, in relation to service delivery, technical processes and new technology development.

To be successful in this position you will have the following skills and experience:
Proven experience and detailed knowledge in installing and testing technology within an ICT environment and provide technical guidance to achieve objectives aligned with strategic, operational and team deliverables;
Demonstrated analytical and problem solving ability including the capacity to research and resolve ICT related issues within time constraints and shifting priorities;
Proven ability to develop and maintain positive professional relationships with colleagues and clients by providing technical expertise while operating collaboratively with peers or business representatives to meet expectations and deadlines;
Focus on achieving objectives, even in difficult circumstances and remaining positive and responsive to pressure in a calm and controlled manner; and

High level of skill in oral and written communication including collecting business requirements, participative decision making, negotiation and team leadership, across diverse internal and external stakeholders.

How to apply

Please submit your resume in Word format only.

Greg Scharf.

SENIOR ASSOCIATE, INFORMATION TECHNOLOGY

Get in touch
Call me on 07 3232 9136
Visit me at the Brisbane offices
Connect with me on LinkedIn



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