Service Desk Technician
2 months ago
**Job no**: OCREQ0021107
**Employment type**: Full Time
**Location**: Brisbane
**Categories**: Service Desk & IT Support
We’re on the lookout for a **Service Desk Technician** (AGSVA Cleared) to join our new team in Brisbane, to make use of their IT knowledge & skills within a fast-paced user environment.
Working on real time IT-related incidents & requests received through users logged tickets and calls directly, providing high quality customer service and support.
The day to day;
- Support customers across a range of systems and software
- Logging new tickets and escalating when required for higher priority assistance
- Collaborating with other vendors and service providers
- Record accurate data entry of incident notes and interactions
- Sharing lessons learned and process improvements with the team
**About You**
Bringing your own genuine personal interest in IT, recent studies _OR_ holding personal gained knowledge with computing, hardware & systems - You are confident to interact with users with technical support & guidance.
We will look for you to have;
- Required: A minimum AGSVA Baseline clearance or higher
- Clear communication and brilliant customer service skills
- Prior experience in a phone based and/or dynamic customer service environment is highly desirable
- Understanding into technical troubleshooting
(eg. Active Directory, IT Tickets systems or Remote desktop interaction)
- A collaborative attitude, working amongst a team and external providers
- Uttered the phrase "Have you tried turning it off and on again"
**About KINETIC IT**
As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributing to our industry and community. We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.
We hire for the long term and have a strong focus on training and developing our employees. Everyday our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.
- Regular fun company & social events - Sundowner, Family Fun Day, Quiz Night and End of Year Party
- Vendor Exam Support, ITIL V4 Training and Communities of Practice groups
- Dedicated professional development reviews every 6 months, with monthly follow ups
- An open and supportive culture where we respect all people and individuals, and everyone has a voice
**How to apply**
**Advertised**: 21 Feb 2023 E. Australia Standard Time
**Applications close**:
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