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Head of Claims

1 month ago

Sydney, Australia ClearView Full time

Due to our Chief of Claims promotion to Group Executive, Operations - we're looking for our next Head of Claims

As the visionary leader of our claims team, you'll be instrumental in shaping our operational vision to align with ClearView's future growth and transformation strategy. Your track record of leading high performing claims teams (3-5 direct reports) and your advocacy for change will be the driving force behind our success.

**A day in the life/key responsibilities**:

- Passionate advocate of change with proven track record of leading high performing claims teams
- Advanced experience and understanding of claims data development, collection, monitoring and use to drive data analytics, reporting, prioritisations and management insights
- Strong communication skills for internal and external stakeholders’ management
- Deliver market leading initiatives and creative solutions that lift capability within the claims team and positively impact performance to enable the achievement of organisational goals
- Review and improve control environment including monitoring effectiveness of delegations of authority, triage and related claims portfolio management practices
- Ensure all day-to-day people operational activities are completed effectively and efficiently and proactively manage issues that potentially detract value.
- Own, review, implement and advocate for ClearView’s claims philosophy.
- Ensure processes are in place to manage, monitor and report on the quality, timeliness and manner with which claims are managed to ensure alignment with ClearView’s claims philosophy.
- Proactively initiate the preparation of management reports providing commentary and analysis on claims including opportunities for improvement (e.g. Beddoes feedback)
- Ongoing review of policies and programs to ensure they remain effective
- Ensure all relevant legislation (e.g Claims as a Financial Service) is complied with taking corrective action if gaps or weaknesses are detected

**Secondary Responsibilities**:

- Work with other business areas to ensure management of claim related information and data is optimised
- Review expenses against budget and investigate and explain variances
- Represent ClearView externally at roadshows, industry events, forums, industry working groups etc
- Any other ad hoc claims related matter

**Key external relationships**:

- External specialists and regulatory bodies (ASIC, CALI, APRA)
- Reinsurance Partner

**Key Internal relationships**:

- Executive and Life Op’s leadership team
- Finance, Actuarial and Legal teams
- ClearView Internal teams

**Now, let's talk about you. To set you up for success in the role, you will have**:

- Outstanding claims technical capabilities and proven track record of leading high performing teams
- Outstanding relationship management skills and ability to partner with the business
- Flexible and adaptable to adjust people strategy and direction when business needs change
- Strong knowledge and understanding of all aspects of claims management.
- Exemplary project and change management skills
- Persuasive facilitation, influencing and negotiating skills; able to act with diplomacy and tact

**Why ClearView?**

ClearView provides an environment that rewards creative thinking, enabling us to deliver the best outcomes to our customers and partners, embedding our values of **Integrity **, **Persistence **, **Authenticity **and **Collaboration **in everything we do and decision we make.
- We also offer _
- Work place flexibility - We have a hybrid remote-working model to give you the support you need to help balance your career with the things that make your life rich - such as family, health and doing the things you love
- Employee Referral Program - successfully refer a friend and receive $1,000
- Meditation sessions - in person and remote (optional)
- Extended Parental Leave - 16 weeks paid Parental leave cover
- Additional Leave - We offer up to another full week of annual leave
- Volunteer Day - 2 days of paid leave to volunteer in the community per year
- IPAC rewards - an extensive rewards program offering discounts and cash-back deals at over 350+ retailers
- Employee Assistance - Free and confidential counselling services to all employees and their families
- Study Assistance - ClearView promotes learning and will provide financial assistance for approved learning and time off work to study and complete exams