Field Team Manager

3 weeks ago

South Windsor, Australia Edenhills Lawnswood Pet Cremation Full time

**Permanent full-time role - Monday to Friday, 8 am - 5 pm**:

- ** Work vehicle and phone provided**:

- ** Lead a team of Drivers**

Forming part of the wider InvoCare brand, Patch & Purr is a leading provider of pet cremation services in Australia with a national footprint.

Through our dedicated and caring team, we offer dignified farewells for much loved family pets through our best-practice cremation services and pet crematoriums.

A great opportunity is now available for a dynamic and engaging Field Team Manager who can lead our dedicated and passionate Drivers. Our Drivers are mature and compassionate animal lovers who look after our clients’ needs in pet aftercare.

**About the role**
- Lead a team of Drivers operating across New South Wales
- Manage the day to day allocation of driving team collections and returns
- Organise work rosters and regular team meetings
- Monitor, train and measure the service delivery of the Driver team
- Assist with recruitment and training
- Cover for any member of the Driver team in their absence if required
- Be able to carry out pet collections from vet clinics, which involves handling deceased pets which are hygienically bagged and chilled
- Occasionally collect pets from owners’ homes
- Deliver pet ashes to vet clinics and pet owners' homes
- Take ownership of Health and Safety implementation and compliance
- Occasional emergency weekend cover may be required
- Exceptional customer service skills
- 3 + years of experience in leading teams
- Intermediate IT skills including MS Office suite and online/mobile software
- A passion for animals
- A compassionate and caring nature combined with emotional intelligence
- An ability to handle deceased pets in a professional manner
- A capability to lift pets and physically fit
- Excellent personal presentation and verbal communication skills
- Experience in dealing with mechanical and technical vehicle issues
- Outstanding organisation skills and who thrives in working in a clean and tidy environment
- An ability to prioritise and respond quickly to changing business requirements

We conduct a very ethical, clean, neat, and hygienic operation. We have a fleet of modern vehicles which are well optioned to make the collection and transfer of pets as sensitive and dignified as possible.

You would be part of a respectful team of professionals who understand work/life balance, offering:

- Our strong people-first culture
- On-site parking
- InvoCare Employee Share Plan
- Employee Assistance Plan and annual Flu vaccination
- InvoCare group access to discounted funerals
- Birthday leave
- Lifestyle Rewards program

We pride ourselves on being caring, down to earth and professional. The right person will find the job challenging at times, but even more personally rewarding.
- As part of our recruitment process, applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position.

If you believe you are the best person for the role, please send us your **resume and a covering letter** outlining why you would be suitable for this position.

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